System Support Analyst
System Support Analyst
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Job Description
Location:Remote/Work from Home
About Us
For over 140 years we have been working at the forefront of gender equality through our housing community programs and fiveyear plan has a focus on making young womens leadership and womens housing our priority for gender equity in Australia.
What Youll Do
YWCA Australia is currently seeking a dedicated System Support Analyst to join our organisation.
The role is responsible for supporting the successful implementation integration and ongoing optimisation of our Client Management System (CMS) through the following key areas:
- Stakeholder Collaboration: Work closely with internal teams (Service Delivery Finance People & Culture) and external partners (CMS vendor) to ensure effective communication and coordination across all aspects of the role.
- CMS Implementation Leadership: Represent Service Delivery in the CMS system rollout lead workflow design support change management user testing training and ensure accurate data migration from legacy systems.
- System Ownership & Support: Postimplementation act as the CMS system ownerproviding user support managing issues maintaining system functionality coordinating upgrades and ensuring optimal performance of related applications and portals.
- Training & Documentation: Develop and deliver training materials and user guides in collaboration with IT and vendors ensuring staff are wellequipped to use the CMS effectively.
- Reporting & Data Management: Maintain secure and accurate data generate reports and dashboards (e.g. Power BI) support datadriven decisionmaking and build team capability in using CMS reporting tools
Who You Are
The ideal applicant will have:
- Systems & Project Expertise: Proven experience in system analyst support or administrator roles with strong project management capabilities particularly in client and case management systems.
- Proven Communication & Relationship Building skills: Strong interpersonal and communication skills with the ability to engage stakeholders at all levels and tailor messaging appropriately.
- Proficiency in Data and Reporting: Skilled in data analysis reporting and querying with experience in tools like Power BI and familiarity with AIHW Specialist Homelessness Services systems (e.g. SHIP/SRS/CIMS).
- Process & Systems Improvement Experience: Demonstrated ability to lead process enhancements and implement system/application improvements effectively.
- Technical & Sector Knowledge: Proficient in Microsoft 365 suite (including SharePoint and Teams) with desirable experience in the notforprofit sector and holding relevant child/vulnerable people checks.
Successful candidates will need to complete the following preemployment requirements:
- National Criminal History Check
- Valid StateBased Working with Children Permit
Dont meet every single requirement At YWCA Australia we are dedicated to building a diverse inclusive and authentic workplace. If this role speaks to you but your past experience doesnt align perfectly we encourage you to apply anyway.
How To Apply
Ready to join a team that makes a difference We want to hear from you!
Apply by 19 May 2025 by sending your resume and a cover letter explaining why youre the ideal candidate for this role. Were excited to find the right fit so well be reviewing applications as they come in and we may close the ad early. Submit yours now for priority consideration!
Please connect with us at any time during the recruitment process if you require assistance to fully participate.
Required Experience:
IC
Employment Type
Full-Time
