Patient Access Representative I, Part-Time, Nights

Site: The Brigham and Womens Hospital Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a notforprofit we support patient care research teaching and community service striving to provide exceptional care. We believe that highperforming teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Patient Access Representative I is responsible for greeting and welcoming patients and their families at the time of admission and coordinating the efficient and timely flow of our guests throughout the access process including the Shapiro Cardiovascular Center and the Sharf Admitting Center. The Patient Access Representative I is crosstrained in access functions related to preregistration admitting family liaison services patient and family navigation and patient belongings workflow.

This position is 100% onsite. The hours are 11:30 pm to 8:00 am every Friday Saturday Sunday and Monday.

• Associates degree preferred.
• Minimum of 36 months experience in an office community or health care setting.
• Requires excellent interpersonal relationship skills to effectively communicate with patients their families physicians and other support personnel.
• Requires moderate typing skills and computer experience Microsoft Office package.
• Requires good judgment tact sensitivity and the ability to work professionally in a stressful environment.
• Requires the ability to maintain confidentiality regarding patients their medical histories demographic information etc.

Responsibilities:

• Facilitates and expedites the admission process while ensuring all data collected is accurate and complete.
• Demonstrates the ability to identify and assess challenging situations make sound decisions and utilize standard operating procedures.
• Interact professionally and diplomatically with patients families visitors and all levels of staff facilitating an exceptional patient experience at a critical touchpoint in the patient care journey.
• Conducts detailed admission process; greets and interviews patient/family in a timely efficient and courteous manner; determines whether admission is standard (scheduled direct admit) or expedited/urgent; obtains updates and/or verifies all data and acquires consents to complete required admission including demographic and financial information ensuring accurate billing and compliance obligations are met.
• Distributes and obtains all pertinent information regarding hospital policies such as patient bill of rights and responsibilities code of conduct and advanced care directives.
• Creates scheduled current or future admission encounters in the medical record system (EPIC). Enter/scan data pertinent to patient admission to ensure compliance with hospital policy.
• Collects and secures patient valuables in compliance with the Patient Valuables Policy. Serves as a central contact for public safety by facilitating the return of valuables after hours.
• Navigates patients to procedural areas Labor & Delivery or Inpatient Units (wheelchair and walking).
• Register family members for Texting & Liaison Services provide updates and communicate with recovery areas as needed.
• Refers patients with unresolved financial issues to Inpatient Accounts when appropriate.
• Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. Execute departmental policy regarding HIPAA requirements. Ensure all patient information including documents lists reports and files is always kept private confidential and secure. Interviews and patient discussions should be conducted in such a manner as to afford the patient reasonable audio and visual privacy.
• Perform other related duties and special projects including covering other service areas as assigned.
• Adheres to hospital policies and procedures including but not limited to attendance and punctuality including the use of timekeeping software before beginning work and at the end of the shift.
• Uniform requirements.

Onsite

75 Francis Street

32

Regular

Night (United States of America)

The Brigham and Womens Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at (857)2827642.

Mass General Brigham Competency Framework