Manager, Operational Risk and Quality
Manager, Operational Risk and Quality
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
The primary function of Manager Operational Risk and Quality is to support the identification and remediation of process failures and control gaps. Issues are identified by the companys issue management program or via process audits. Issues are identified categorized tracked remediated and reported via a formal Incident Corrective Action Report (ICAR).
What you will do
- Support ICAR process by working with business to ensure that all issues have been fully remediated.
- Test business remediation plans to ensure processes continue to work as expected over time.
- Work with business to identify and test controls.
- Support trend analysis and reporting.
- Perform periodic and targeted reviews of specific templates and processes to ensure ongoing compliance.
- Assist in the maintenance and development of Standard Operating Procedures (drafting missing SOPs updating existing SOPs and performing annual governance review).
- Support the Document Generation and Configuration project release process
- Work with teams to modify and create standard operating procedures that include adequate detective preventive and/or corrective quality controls
- Participate in a variety of special projects related to MCDS products and services
What you will bring
- 57 years of QA internal audit experience or document management in a production environment
- Ability to analyze the effectiveness of complex processes
- Strong customer service focus
- Strong attention to detail
- Clear verbal and written communication skills
- High proficiency with Microsoft Office
- Ability to work in fastpaced environment and meet deadlines
- Capability to work both independently and as part of a team
- Problemsolving mindset with ability to multitask
- Selfmotivated with ability to work with minimal supervision
- Mortgage industry experience
- Preferred but not necessarily required:
- Lean Six Sigma experience
- USPS products and services experience
What we offer
- Extensive benefits package: Medical dental vision HSA mental health programs Employee Assistance Program short term disability voluntary insurance (LTD auto home life legal pet identify theft) employee discounts
- Rest and relaxation:Paid holidays and generous PTO based on tenure
- Community and Philanthropy:Paid volunteer time
- Paid Maternity and Parental Leave
- Contribute to your future:401K plan and robust continuous learning opportunities
- Work Perks Program:Access to discounts that help save money in your daily life
Is this the ideal location for you
Mortgage Connect is committed to offering a flexible work environment for this role. This is aremoterole meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connects remote work policy and business needs.)
Who we are
Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call The 5Cs:ConnectCollaborateCommunicateCare andCelebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.
All onboarding employees will be required to complete apreemployment background check and drug screening.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation age national origin disability protected veteran status gender identity or any other factor protected by applicable federal state or local laws. Mortgage Connect is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact
Required Experience:
Manager
Employment Type
Full-Time
