Clerical Support Clerk
Clerical Support Clerk
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Salary Not Disclosed
1 Vacancy
Job Description
This job is located at 814 Commerce Drive Oak Brook IL 60523
PLS Overview:
Why PLS Because You Deserve Better! PLS which stands for People Location Service is a leading retail provider of financial services. The P comes first because our customers are at the center of everything we do and we recognize that its our exceptional team members who go above and beyond every day. The PLS Group headquartered in Chicago is comprised of over 200 financial service centers in 12 states. Through our check cashing stores we provide consumers with convenient financial products and services to help them manage their daytoday financial needs. Although many of our customers have banking relationships we believe that our customers use our financial services because they are convenient transparent and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg who serve as CoPresidents.
Position Overview:
The Clerical Support Clerk ensures timely and accurate processing of data entry and support requests in accordance with published standards and controls. They will maintain databases by entering new and updated customer/account information according to established guidelines.
Job Responsibilities:
- Ensure all transactions are completed in accordance with federal state and local regulations.
- Follow company policies and procedures.
- Follow customer privacy protection policies.
- Use multiple computer applications to access information and process transactions.
- Operate office equipment such as photocopiers and scanners facsimile machines voice mail systems and personal computers.
- Review files records and databases to obtain information to complete tasks.
- Type format proofread and edit correspondence and other documents.
- Maintain and update filing inventory mailing and database systems either manually or using a computer.
- Check source for accuracy and verify data when needed.
- Research and obtain further information for incomplete request.
- Enter data from source into designated computer application database or files.
- Perform daytoday activities that ensure effective account management of assigned accounts.
- Perform reconciliations for assigned accounts to maintain accuracy.
- Work with customers in a proactive manner to resolve discrepancies.
- Maintain a safe organized and clean environment.
- Perform other duties as instructed by management.
Job Requirements:
- A High School diploma is required
- Previous payment posting experience is preferred
- Previous customer service experience is preferred
- Research and resolution management
- Planning and organizing
- Problem solving
- Decision making skills
- Strong written/verbal communication skills
- Good interpersonal skills working with internal and external customers
- The ability to work independently as well as part of a team
- Exceptional attention to detail and ability to multitask
- Proficiency with Microsoft Office products
- Professional appearance and demeanor
- Able to work flexible hours
- English/Spanish speaking is a plus
Physical Requirements:
- Must be able to sit and/or stand for long periods of time.
- Ability to lift 15 lbs.
Benefits:
Benefits for eligible team members include medical/dental/vision 401(k) vacation opportunities for advancement and ongoing training.
We strive to demonstrate our Core Values in all positions at PLS:
Communication Customer Focus Integrity and Trust Teamwork Results
PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age sexual orientation gender identity national origin disability marital status protected veteran status or any other characteristic protected by law. PLS is a drugfree workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process please notify your Recruiter or a member of our Human Resources team at to make arrangements. The decision on granting accommodation will be made on a casebycase basis.
For jobs located in the City of Los Angeles consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance qualified applicants with criminal histories will be considered for employment
Illinois Pay Band
$18.50 $18.50 USD
Employment Type
Full Time
