Applications Support Lead

Position Description:

Challenge yourself and change lives unlocking complex system solutions as part of a highly motivated and supportive team. Our Applications Support Leads are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a member not just an employee.

We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.

Your future duties and responsibilities:

As Applications Support Lead youll be at the forefront of managing complex enterprise applications leading high-performing teams across onshore and offshore locations and ensuring exceptional service delivery aligned with client outcomes. The role will require you to lead in a dynamic forward-thinking environment where your technical expertise and leadership will impact business this role youll oversee the end-to-end support configuration and enhancement of key software services guiding your teams through critical incidents innovative change requests and strategic development planning. Youll act as the technical authority for your application group(s) work closely with service delivery leadership collaborate with vendors and influence roadmaps that align with business goals and future growth.

Required qualifications to be successful in this role:

Proven track record of investigating and resolving complex incidents including those with significant business impact in line with SLAs/OLAs.
Experience in managing and implementing complex change requests and project rollouts ensuring successful delivery within timelines
Deep understanding of how services contribute to client business outcomes with the ability to influence and align service delivery with client needs..
Strong ability to manage escalations and coordinate with third-party vendors and stakeholders to address issues promptly.
Demonstrated ability to lead teams drive technical innovation and manage application-related decisions to optimize service delivery.
Proven experience overseeing the installation configuration and ongoing support of enterprise applications.


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Skills:

• Application Deployment
• Applications Administration
• Change Management
• Delivery Support
• Document Management
• Leadership
• Application Design
• Application Development
• Application Migration
• English

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.