Customer Care with a Healthcare Company
Customer Care with a Healthcare Company
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Job Description
Customer Care with a Healthcare Company (French Language)
Office Location is Centro Empresarial de Braga Ferreir Rua Professor Henrique Barros LT A4 e ABraga Portugal
Salary is EUR 880 per month gross with bonuses
Join Our Mission to Improve Lives Through Technology!
Were fanatical about delivering exceptional customer experiences. We partner with some of the worlds leading brandslike a toptier EHealth Platformto help customers with care empathy and precision. As we expand our healthcare support operations were looking for Frenchspeaking Customer Care Specialists to be part of something meaningful in Braga.
About the Role
As a Customer Care Specialist you will be the first point of contact for Frenchspeaking users of a leading digital health platform. Your mission: support users with technical questions guide them through product features and help them navigate their health journey with compassion and clarity.
Your Key Responsibilities
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Respond to inbound inquiries via phone email and chat from users in French.
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Assist users with account management appointment scheduling and general troubleshooting.
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Educate users on the platforms features best practices and healthcare resources.
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Escalate complex issues to the appropriate internal teams.
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Maintain highquality service standards in a regulated sensitive environment.
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Act as a brand ambassadorempathic knowledgeable and customercentric.
What You Need to Succeed
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Fluent in French (C1/C2) and comfortable communicating in English (B2 or higher).
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Experience in customer service or a clientfacing rolepreferably in healthcare tech or support environments.
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Excellent communication skills with a calm and professional demeanor.
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Good tech skillsyoure confident navigating multiple systems and learning new tools.
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A desire to help others and contribute to digital health innovation.
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EU citizenship or valid Portuguese work permit.
What We Offer
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A competitive salary package with performancebased bonuses.
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Private health insurance after 6 months.
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Paid training and continuous development opportunities.
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A dynamic and inclusive team culture with career growth potential.
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Relocation support (if applicable).
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A chance to make an impact in peoples lives through ehealth technology.
About Us
We help the worlds best brands deliver unforgettable experiences. We believe in putting people firstour clients their customers and our amazing team. Join us and help shape the future of customer support in healthcare.
Apply now and become part of something bigger.
Because we care.
Employment Type
Full Time
