SRC ENS domain

Position Description:

Duties and Responsibilities:
o Monitoring distribution systems and notifying on any potential issues.
o Assisting with troubleshooting oncall.
o Managing and tracking incidents such as outages.
o Facilitating analysis meetings to discuss incidents.
o Identify the automation opportunities for automation specialists to review and execute.
o Watching over inscope and related systems to ensure reliability for customers.
o Ensuring process follow ups and coordination until the event completion.

Required qualifications to be successful in this role:
Overall 8 years of IT experience
2 to 3 years of business analytics and technical management
Solid understanding of production support activities with client facing experience
Knowledge of system management and support analytic tools
Selfinitiative detailsoriented capable of bringing new ideas to the table
Demonstrated ability to propose the most efficient and costeffective solutions.
Ability to work with multi geological teams and collect the inputs for analysis.
Good understanding of AI Ops and NLP.
Ability to provide thought leadership for process improvements and documenting the knowledge
An inherent ability to solve problems and provide solutions.
Excellent oral and written communication skills to interact and communicate with the client leaderships and technical SMEs

Skills:

• Business Analysis
• DevOps
• Solution Design

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.