Planning HWB Officer
Planning HWB Officer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are working closely alongside a Local Authority in Carmarthenshire to assist with the appointment of a Planning HWB Officer on a 3month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 12.84 16.61 per Hour
Summary:
The Hwb Officer (Planning) provides efficient and effective frontline business support within the Environment Department acting as the first point of contact for public and internal service enquiries. The role requires bilingual customer service skills and involves resolving the majority of contacts at first point of contact ensuring compliance with departmental and council procedures.
Responsibilities:
- Act as the first point of contact for the public providing highquality customer service and resolving around 80% of contacts at first interaction.
- Manage and triage contact cases including complaints and enquiries from the public councillors and senior management.
- Provide advice and assistance on a broad range of services and online processes.
- Make decisions regarding eligibility for specific services in accordance with established procedures.
- Support the department through administrative tasks and effective use of internal systems.
- Maintain confidentiality and adhere to data protection and financial policies.
- Update and manage departmental web content and ensure data accuracy across systems.
- Promote effective internal collaboration to achieve customer satisfaction.
Qualification:
- Educated to GCSE standard.
Essentials:
- Excellent bilingual communication skills (Welsh and English) spoken and written.
- Proven customer service experience either facetoface or over the phone.
- Competent in using Microsoft Windows and related IT systems.
- Understanding of customer care principles.
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#RQ1521680
Employment Type
Full Time
