Care Manager

Job description

About Us:AtNurse Next Door our purpose isMaking Lives Better through Happier Aging. We help seniors live in their own homes while continuing to do what they love. Were not just another home care companywe lead withBold Kindness a culture that empowers both caregivers and clients through compassion accountability and human connection.

Job Summary:

Were hiring a Care Designerto lead the daytoday operations of care giving and client experience. You will guide client relationships from the first consultation through to ongoing carewhile also leading coaching and supporting a team of caregivers to deliver exceptional service. This is a highimpact role for someone who leads with heart thrives in a fastpaced environment and is passionate about making a difference.

Why Work with Us

• Making lives better every day
• Join a valuesdriven purposefirst team
• Flexible schedule and worklife balance
• Supportive growthoriented leadership
• Ongoing professional development opportunities

Key Responsibilities: Client Experience & Business Growth

• Conduct inhome care consultations with potential clients and families
• Create customized care plans based on physical emotional and environmental needs
• Attend first visits and conduct supervisory visits to ensure care excellence
• Adjust care plans as needed based on risk monitoring and client feedback

Caregiver Team Leadership

• Lead and coach caregivers to achieve high performance and job satisfaction
• Set clear goals deliver inthemoment coaching and oversee continuing education
• Ensure caregiver availability meets client demand
• Support caregiver engagement to achieve high employee Net Promoter Scores

Scheduling & Collaboration

• Collaborate with the Care Services team to ensure timely accurate scheduling
• Communicate updates in client needs and caregiver changes
• Support urgent scheduling needs and ensure shift coverage

Compliance & Administration

• Maintain accurate client and caregiver files using our scheduling system (AlayaCare)
• Conduct quarterly audits to ensure compliance with health and safetyregulations
• Approve caregiver visits and premiums for payroll and billing

Skills & Experience Requirements:

• Track record of success in selling private home care services or biggerticket services (eg: home painting blinds carpets renovations) medical equipment premium brand or commercial sales
• 3 5 years work experience in a private payhome care business office setting (eg: Scheduler Care Coordinator Care Manager Operations etc)
• Customer service and leadership background considered anasset
• Demonstrated experience setting and achieving goals
• Exceptional written and verbal communication skills in English
• Very strong computer skills proficient in GSuite: Gmail drive chat docs sheets calendar
• Intentional organization planning and time management skills
• Car and valid drivers license
• Background or Criminal Record Check with a Vulnerable Sector Search (updated every 5 years for continued employment)
• Negative TB test (updated every 5 years for continued employment)

Salary Ranges will vary and will be dependent on Professional Designation and years of experience in this industry and in which role:

• LPN applicants Total Comp can range from $66K plus company car to $72800K with no company car.
• HCA: From 45.000 to 50.000 yearly Pink Car with insurance gas and maintains included
• Non health care: 45.000 to 50.000 yearly Pink Car with insurance gas and maintains included

Mandatory to drive pink car company vehicle makes up part of the compensation plan.

• Pay: Salary wage NOT hourly
• Job Type: Fulltime
• Pay: $45000.00$60000.00 per year

Benefits:

• Dental care
• Extended health care

Schedule:Monday to Friday On call

Experience:

• Scheduling: 1 year (preferred)
• Case management: 2 years (preferred)
• Home care: 1 year (preferred)

Work Location: In person