Service Design Sr Analyst
Service Design Sr Analyst
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Job Description
About NCR Atleos
NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize selfservice availability for financial institutions and retailers across the globe.
Service Design Sr Analyst
Location: Dundee (hybrid)
AIB 45600...00 GBP Annual 7.5 % bonus (DOE)
The incumbent will become a member of the NCR Service Design and Engineering team responsible for ensuring Design for Serviceability and Reliability in ATM product line. The main function of the Service Design Analyst is to design service solutions associated with software and hardware products. The successful applicant will be responsible for ensuring effective serviceability for a variety of ATM products and modules.
The main focus areas are the reduction of failures/incidents and Mean Time to Repair through strong linkage with the product realization process designing efficient and costeffective service philosophies. The Service Design Analyst is also accountable to perform proactive lifecycle management on both product and service performance.
The associate will work with the Service Product Management/Marketing personnel to define the service requirements for new product solutions and ensure these requirements are met through the Product Realization Process. The associate will be responsible for defining the service philosophy for the products establishing the cost factors associated with the service and proactively monitoring the performance of the products in the field. The associate will also have responsibility for creating the recommended spare parts list and initial parts provisioning.
Key Areas of Responsibility:
- New Product Introduction Planning: Define sponsor and prioritize Services requirements. Review and sign off functional specification; Ensure services content in Schedule D for purchase agreements.
- New Product Introduction Realization: Define and release Field Replaceable Units Spare Parts Procurement Requests/Recommended Spare Parts Lists; Develop services costs and create and implement Service IDs; Define and validate training and publications Part Information Manuals Service Manuals and Site Preparation; Deliver support plans and risk assessments. Review and sign off Development Releases on behalf of Services.
- Manage Part Not on File requests.
- Product Lifecycle: Develop product performance plans; Analysis of work orders and parts usage data; Effective Last Time Buy planning; Implement new service design and practice. Support and sponsor Field Retrofit Order activity; Deliver effective field communications; Champion services requirements during cost reduction activity Total Cost of Ownership analysis.
- Implement specific incident and MTTR reduction initiatives.
- Support Field Technical Support Specialists Level 3 support organizations and Services Supply Line Management as Subject Matter Expert.
BASIC QUALIFICATIONS
- ATM hardware experience
- Services operational knowledge (service delivery remote support) and/or Product Development experience of 5 years
- Experience with Product Lifecycle Management Design for Serviceability and Reliability concepts
- Understanding of financial data systems and process
- Self motivated customer focused
- Strong written and oral communication skills
- Strong leadership skills
As an NCR Atleos employee we provide you with several core benefits as std as well as the opportunity to select additional discounted voluntary benefits. You can choose to flex these benefits in a way that suits you and your
familys lifestyle.
Attractive Defined Pension Plan
career Development and learning opportunities.
Medical insurance
Dental insurance unum
Life and Income protection insurance
Illness and accident cover
Health assessment
Holiday buy
Cycle to work.
Lifestyle discounts
My gym discounts.
Employee assistance program (EAP)
Health Screening
#LIUB1 #LiHybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equalopportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their jobrelated qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Required Experience:
Senior IC
Employment Type
Full-Time
