Customer Support Analyst
Customer Support Analyst
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Job Description
Job Description
About the Role
Our client focused on National Security is looking for a Customer Support Analyst with Positive Vetting level clearance (PV) for a 12month contract (with extension options) to operate from their Canberra location.
The successful candidate will work as Customer Support Analyst who will act as the first point of contact for service queries receiving and handling requests for support. They will respond to a broad range of services provide firstline investigation and diagnosis and promptly allocate unresolved issues as appropriate. They will:
- User query/issue handling:Ensuring user queries or issues are captured validated and triaged for further processing.
- Communicating with users:Ensuring that various types of information are communicated to users through the appropriate channels.
- Asset Management:Ensuring assets are managed and tracked and stock levels are tracked and managed to ensure continuous supply.
- Account Management:Ensuring that account creation reactivation and approval/cancellation processes are seamlessly managed and delivered.
- Optimisation:Ensuring improvement of the processes through analysis reviews and reporting as well as through automation competence building knowledge sharing and other organisational changes.
Why partner with Whizdom
Were Whizdom. We view you as an extension of our strong dependable brand and have differentiators which really are different! The Whizdom way:
- We pay our contractors same day you submit your timesheet!
- We are Level 3 DISP certified and have signed the Veteran Employment Commitment and been awarded the highest level of compliance to this important initiative proactively assisting veterans transitioning from the forces to civilian roles. Weve been lucky enough to win industry awards for our high level of process compliance and are ISO 9001 certified. Our commitment to reducing Greenhouse Gas Emissions has been accredited in line with large global organisations.
- We value diversity and welcome applications from Indigenous Australians people from diverse cultural and linguistic backgrounds and people living with a disability.
Our team of talented people are passionate about your experience doing the right thing always with a focus on your longterm career goals. We even give you a best in industry merch pack! Even if this role isnt the exact fit for you we would love a chat contact us to find out more!
Please upload your resume to apply. Please note you will be required to complete a selection criterion to complete this application process. We will be in touch with instructions for suitably skilled candidates. Submission closes on 15 May 2025 at 11:00 am Call Peter Warbyonor for any further information. Candidates will need to be willing to undergo preemployment screening checks which may include ID and work rights security clearance verification and any other clientrequested checks
Required Experience:
IC
Employment Type
Full-Time
