Sr. Manager of Customer Strategy & Operations
Sr. Manager of Customer Strategy & Operations
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Job Description
Job Title: Sr. Manager of Customer Strategy & Operations
Location: U.S. Remote preferred USbased time zones CST or EST
Company Description:
CYPHER Learning is leading the necessary disruption of learning platforms to unleash human potential with modern learning experiences. We exist to ignite lifelong learning passions through personalized engaging and limitless learning experiences for all giving L&D pros and educators more time to teach and train building human connection into everything we do and delivering tailored learning experiences that are meaningful and measurable. We are a fastgrowing company with a passion for education and technology.
Position Overview:
The Senior Manager of Customer Strategy & Operations will lead the design and optimization of the customer lifecycle at CYPHER Learning driving revenue growth through scalable systems actionable analytics and process transformation. This role serves as a key connector across Sales Marketing Customer Success and Financeensuring alignment efficiency and performance across each stage of customer engagement. You bring deep experience in B2B SaaS operations customer lifecycle strategy and datadriven decisionmaking. You have successfully supported Clevel leaders with insights reporting and action plans that improve retention conversion and expansion. Your expertise spans CRM transformation revenue systems management (Salesforce NetSuite HubSpot Tableau) and operational rigor that unlocks growth at scale.
What You Will Do:
Define and operationalize a unified customer strategy across the full lifecyclefrom acquisition through expansionleveraging data to uncover friction points conversion gaps and retention opportunities by segment region channel ACV and product line.
Lead the administration optimization and transformation of customer operations systems (Salesforce HubSpot Tableau) to enable clean data architecture automation and scalable workflows across Marketing Sales and Customer Success.
Serve as a strategic partner to executive leadership by delivering highimpact analysis insights and recommendations that shape customer strategy and drive revenue outcomes.
Build and maintain performance dashboards and reporting frameworks that provide realtime visibility into pipeline health customer engagement and lifecycle performance.
Establish and own KPIs for the revenue organization tied to lead quality sales velocity conversion customer retention and expansion ensuring full alignment with business goals.
Drive ongoing improvements to forecasting models and revenue planning processes in partnership with Finance and the CRO informed by leading indicators and operational benchmarks.
Champion crossfunctional collaboration by aligning lifecycle initiatives across Sales Marketing Customer Success and Finance to ensure coordinated execution and measurable impact.
Identify and lead continuous improvement initiatives that streamline operations eliminate inefficiencies and support the companys growth and scale objectives.
Your Skills & Experience:
Bachelors degree in Business Marketing Finance or related field; MBA or advanced degree preferred.
Minimum of 7 years of experience in Revenue Operations Sales Operations or related operational roles in SaaS/B2B environments with a focus on customer lifecycle management.
Proven expertise with CRM systems (Salesforce HubSpot Tableau) customer operations platforms analytics tools and data management best practices.
Strong analytical skills with a proven track record of leveraging datadriven insights to enhance pipeline health customer success metrics and revenue forecasting.
Demonstrated ability to streamline complex operational processes and implement system integrations that improve efficiency and data accuracy.
Experience managing crossfunctional projects and collaborating with senior stakeholders across multiple departments.
Exceptional communication skills with the ability to clearly articulate operational insights strategies and recommendations to executive audiences.
Highly organized detailoriented and capable of managing multiple priorities in a fastpaced environment.
Our Values:
Curiosity: Continues learning to stay agile and innovative.
Connection: Embracing and celebrating our differences.
Empowerment: Rewarding positive peoplecentric behaviors and decisions.
Potential: Challenging the status quo and pushing for what is possible.
Impact: Making a positive impact for our clients and communities around the world.
Equal Employment Opportunity
At CYPHER Learning we believe diversity is essential to innovation and progress. We are committed to creating a workplace where individuals of all backgrounds identities and experiences are respected included and empowered to thrive. Our culture is built on connection curiosity empowerment potential and impactand we know that these values are only fully realized when everyone has a seat at the table.
CYPHER Learning is proud to be an Equal Opportunity Employer. We make all employment decisions based on merit qualifications and business needswithout regard to race color religion sex sexual orientation gender identity or expression age national origin disability veteran status genetic information or any other protected status under applicable law.
As a global remotefirst company we embrace flexibility and accessibility in every aspect of how we work. If you require a reasonable accommodation during the application or interview process please contact our People team at We are committed to providing an inclusive and equitable experience for every candidate.
Required Experience:
Manager
Employment Type
Full-Time
