About the Role:

Grade Level (for internal use):

Position summary:

The Managed Services team is responsible for all the infrastructure and automation required to support continuous integration and continuous delivery both for client cloud (UAT and Production) environments and internal environments. This person would work as part of a global team to help manage these environments and ensure that Managed Services requests are actioned within well defined SLAs.

What Youll Do:

Play an integral role in the Managed Services offering providing support and expertise to ensure maximum uptime of environments.
Ensure that client SLAs are strictly adhered to and their primary focus will be on continuous performant operations.
Be involved in core team tasks including investigating and resolving environment issues investigating and implementing automated solutions and analyzing and improving existing SCM tool chain applications.
Be required to liaise with the other teams in Managed Services to ensure the overall team works together as one. As well as various other groups (e.g. Support Architecture IT) to ensure issues are resolved new tools/trends are analysed etc.
Be familiar with operating in a challenging environment supported from different locations and should also have a strong appreciation of Development processes tool sets and delivery infrastructure and be comfortable working with multiple differing systems and tools.
Be required to work within a team structure.
Demonstrate a willingness to learn new technologies processes tool sets and be comfortable working with multiple differing systems.

Duties & Accountabilities:

Manage client cloud environments (UAT and production)
Occasional outside support hours will be required as part of an on call rota to provide 24/7 cover
Action Managed Services requests within defined SLAs
Optimize processes around Service Requests resource reclamation and monitoring.
Implement automated solutions for repetitive and manual tasks.
Analysis and improvement of existing SCM tool chain applications
Collaboration with Managed Services stakeholders to refine and continuously improve deliverables and services according to their requirements.
Collaboration with IT / Technical Architecture in R&D to assess tooling and trends.
Manage internal environments

What You Need to Get the Job Done
Bachelors degree in Computer Science or related discipline
Good knowledge of UNIX/Linux systems and technologies including shell scripting OS configuration and troubleshooting
Good knowledge of the Java eco system JEE applications and application servers e.g. JBoss Oracle WebLogic IBM WebSphere
Understanding of messaging oriented middleware especially JMS (e.g. IBM MQ Active MQ)
Hands on experience of working in the cloud (AWS preferred)
Experience of supporting a high uptime/high availability (24x7) system
Prior experience of Incident Management/Ticketing Systems (e.g. Jira ServiceNow) and workflows
Good knowledge of cloud computing concepts
Ability to work within a team containing geographically disparate people

Advantageous Skills:

Understanding of Continuous Integration and Continuous Delivery concepts and tooling
Experience of Springboot would be an advantage
Familiarity with scripting languages (e.g. Python Groovy Perl)
Familiarity with build automation and dependency management
Familiarity with source control systems (e.g. SVN GIT) branching hook scripting access control backup & recovery
SQL and JAVA skills would be an advantage
Good working knowledge of software development lifecycle
Personal Attributes:
Strong analytical/troubleshooting skills
Excellent written and verbal English
Proven ability to collaborate in a team environment
Meticulous attention to detail
Strong interpersonal skills with practical cando approach
Proactive work ethic
Desire and ability for quick learning of new tools and technologies
Proven documentation skills

Years of Experience: 6 8 years

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Purpose:

Progress is not a selfstarter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a companymatched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some bestin class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.