Program Engagement Advisor
Program Engagement Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Summary
The Program Engagement Advisor role is designed for a professional who excels in delivering a highquality engagement experience to jewelers who are participants of Jewelers Mutuals programs. This role requires creativity the ability to build strong relationships and successful execution of marketing and training initiatives with our retail jeweler partners.
Why Jewelers Mutual
We are a financially secure exceptionally positioned and intellectually curious company driven by our core values of Agility Accountability and Relevancy! We continue to raise the tide of the jewelry industry weve served since 1913 through our innovative people our unyielding customer commitment and evolution of our products and services to be the most trusted advisor to all we serve.
With a generous benefits package office locations throughout the United States and a mantra of making your mark today consider evolving your career and shining bright with Jewelers Mutual Group!
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Lead endtoend onboarding for retail jewelers including setup training and early engagement strategies to ensure adoption and longterm program success.
- Build and maintain strong trusted relationships with retail teams serving as the goto contact for program support and initiatives.
- Deliver engaging training presentations in person and virtually promoting program features and best practices tailored to each retailers needs.
- Serve as a field ambassador resolving partner issues efficiently while identifying opportunities for program improvement and increased adoption.
- Coordinate and implement marketing and promotional campaigns working crossfunctionally with internal teams and external vendors to ensure timely and effective execution.
- Manage marketing collateral distribution and digital content updates related to JM programs.
- Represent the company at instore events industry trade shows bridal expos trunk shows and community promotional activities.
- Provide realtime field insights to the internal team including feedback from retailers competitive intelligence and suggestions for innovation.
- Track and report program performance metrics identifying and communicating growth opportunities with partners.
- Support the development of case studies testimonials and success stories that highlight partner achievements.
- Champion internal collaboration by aligning efforts with marketing product training and operations teams.
- Maintain detailed records of partner interactions training sessions and outcomes using CRM tools or designated platforms.
- Travel up to 50% as required; some evening and weekend availability needed to support events and promotions.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions..
Qualifications
- Bachelors degree preferred.
- 5 years of clientfacing experience ideally within retail jewelry luxury goods or related industries preferred.
- Proficiency in Microsoft Office Suite (PowerPoint Word Excel Outlook); CRM experience a plus.
- Outstanding verbal and written communication skills; comfortable presenting to diverse audiences.
- Proven ability to foster relationships influence stakeholders and navigate challenging conversations.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- Proactive collaborative and adaptable mindset.
- Ability to translate marketing and training materials into compelling presentations with clear callstoaction.
- Experience in retail sales or retail program management is highly desirable.
- Willingness to travel and work flexible hours as needed.
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer.
- Occasionally required to stand; walk; use hands to finger handle or touch objects or controls; and talk or hear.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
