Supervisor, Fraud Prevention

POSITION SUMMARY:

The Supervisor Fraud Prevention demonstrates strong knowledge of all fraud prevention operations in directtoconsumer order platforms as well as omnichannel chargeback operations. This role is vital to ensuring a legendary customer experience as inaccurate decisions have risk in eroding customer confidence and damaging the company brand. This position drives and prioritizes multiple projects meets critical deadlines and makes valuebased decisions on unique situations while maintaining a high degree of accuracy honesty integrity confidentially and legendary customer service through all business channels. Regularly reviews case files and pulls data extracts to identify patterns to develop antifraud techniques and update rules. Processes and evaluates chargeback data and delivers subject matter expertise to support the Fraud Prevention team.

ESSENTIAL FUNCTIONS:

• Manages front line Fraud Prevention Specialists.

• Conducts monthly statistical reviews to identify successes and opportunities for improvement.

• Supports omni channel customers by reviewing researching and determining the appropriate response of dispute inquiries from cardholders financial institutions and internal departments.

• Obtains the correct backup documentation required to successfully defend disputes with little supervision in a deadline driven environment.

• Supports and/or leads investigations.

• Conducts training sessions providing team members with detailed handson experiences as it relates to customer service issues and fraud screening.

• Proactively identifies trends involving multiple chargebacks bank alerts orders and/or customer accounts during chargeback and manual review processing.

• Coordinates system and user testing by participating in the creation of scripts to ensure all business requirements are tested and met. Reviews testing processes and results to ensure accuracy.

• Ensures all business requirements are built tested and promoted into production. Supports various system modules by verifying results from configuration updates and testing activities in production and nonproduction environments.

• Evaluates processes to identify efficiency gains and develop workforce optimization strategies.

• ALL OTHER DUTIES AS ASSSIGNED

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: Associate Degree

• Preferred Degree: Bachelors Degree

• Years of experience: Two to five years in fraud prevention asset protection or investigations.

KNOWLEDGE SKILLS AND ABILITY:

• Working knowledge of Office Productivity software (Microsoft Word Excel Access Visio) and knowledge of general office practices and procedures

• General understanding of crossfunctional business processes and highlevel knowledge of system / application architecture

• Ability to function as a team player and communicate with all levels of employees endusers coworkers IT personnel and various business contacts in a courteous and professional manner that results in strong working relationships

• Ability to organize and followup on multiple projects of varying priorities

• Ability to utilize strong judgment and act independently to make decisions

• Strong decision making skills is selfmotivated maintains composure when faced with challenges highly organized prioritizes work and capable of multi tasking

• Excellent verbal and written communication skills

• Ability to adapt to change in a fast paced deadline oriented environment

TRAVEL REQUIREMENTS:

• N/A

PHYSICAL REQUIREMENTS:

• Regular computer work and sitting.

• Occasional walking and standing.

INDEPENDENT JUDGEMENT:

• Performs duties within scope of general company policies procedures and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies procedures and practices.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise our restaurants worldclass resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race color creed religion sex pregnancy sexual orientation gender identity age national origin ancestry citizenship status disability veteran status genetic information or any other basis protected by applicable federal state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process please visit your nearest location or contact us at