Client Portal & Campaign Administrator
Client Portal & Campaign Administrator
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Job Description
Hours per Week
37.5
Contract
Permanent
Work Pattern
8.30am 5.00pm (typical)
Client Facing
Yes
Administrators within our Portal & Campaign Supportteam are one of the first points of contact for client queries and play a vital role in many of our direct client marketing campaigns.
As our Client Portal & Campaigns Administrator you will play a frontline role in dealing with general client enquiries via phone and email and supporting them to access and use our Client portal.
Working closely within the rest of the team you will also deliver excellent customer service and ensure that we provide the most helpful and professional assistance to our clients as they access our client portal.
What youll do
In this role youll:
- Act as the primary contact for all internal and external client queries relating to the client portal.
- Work on and support initiatives to increase client portal user engagement.
- Undertake and support initiatives to meet the team and firms objectives.
- Provide general administrative assistance to the Communications team.
- Collate user feedback from our client portal and suggest improvements for further development.
What were looking for
- Strong IT literacy particularly with Microsoft Office.
- A quick learner who is confident in explaining how systems work to clients and colleagues.
- Experience of working on a helpdesk or other role predominately interfacing with clients desirably in a technical capacity.
- Good attention to detail and proven accuracy skills.
We would particularly welcome applicants who have:
- Previous experience working in financial services or a regulated environment.
What does the future look like
Once you are settled into the role you will be able to take on more responsibility within the team including taking on more complex queries and learning more about how the rest of the team functions.
Redmayne Bentley provides support for colleagues to achieve industry standard qualifications if that is something they wish to do.
Who we are
At Redmayne Bentley our goal is to provide excellent personal investment services that enhance clients wealth.
It is an exciting time to be part of our firm having recently launched our new fiveyear business plan to improve grow and accelerate. We will achieve this through seeking operational and productivity improvements growing the investment management and financial planning services leveraging and protecting existing income lines and considering new acquisition opportunities.
As one of the UKs largest independent investment management and stockbroking firms we are committed to building a modern and diverse workplace where our people are offered unique opportunities to learn grow and develop across the financial sector.
Our friendly inclusive and collaborative environment rewards hard work with generous perks and benefits and we are genuinely committed to your wellbeing through our industry commended &You wellbeing framework.
Our future looks more exciting than ever come and share it with us.
Our Values
Our core values are at the heart of everything we do:
Our Benefits
We are always continuing to improve our employee benefits to support our employees lifestyles provide more flexibility and to reward and recognise excellence.
Pension
Scheme
Private
Medical Insurance
Employee Assistance Programme
Travel Loans and Cycle to Work
Reward and Recognition Schemes
Hybrid
Working
Group Life Assurance
Generous Family Leave Entitlements
Are you interested in this role
Yes Thats great! Find out more about our application process below and what to expect after applying.
Applying is easy! All you need to do is enter your email address and click theApply Now button or alternatively signin using your social media profile. You will then be asked to enter your details and submit your CV.
We review applications regularly; we do not wait for the closing date when we see a great candidate! We will be in touch via email or telephone confirming the next steps. In the meantime find out more about us and our teams using the headers at the top or following us onsocial media.
If you are successful in being shortlisted we will ask you to come in and meet us for an interview. This is your opportunity to show us how you share our values and would be a great fit for the role.
Documents
Required Experience:
Unclear Seniority
Employment Type
Full-Time
