Work from home ( Married Telecaller)
Work from home ( Married Telecaller)
Posted on :
10-05-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Telecaller job primarily involves interacting with customers or potential clients via phone calls to promote services gather information or follow up on interactions. This role requires strong communication skills the ability to handle objections and a willingness to work with various customer needs. Telecallers may handle both inbound calls (customers calling in) and outbound calls (telecallers reaching out).
Heres a more detailed breakdown:
Responsibilities:
Making Outbound Calls:
Initiating calls to potential customers to promote products or services generate leads and set appointments.
Handling Inbound Calls:
Responding to customer inquiries resolving complaints and providing support.
Generating Leads:
Identifying and qualifying potential customers who may be interested in the companys offerings.
Following Up with Leads:
Maintaining contact with prospects to nurture relationships and move them toward a sale.
Explaining Benefits and Features:
Clearly communicating the value proposition of products or services to potential customers.
Resolving Customer Issues:
Addressing customer concerns and complaints professionally and effectively.
Building Rapport:
Establishing positive relationships with customers to ensure a positive experience.
Maintaining Call Records:
Documenting customer interactions in a CRM system.
Adhering to Scripts:
Following standardized communication scripts to maintain professionalism and consistency.
Meeting Sales Goals:
Working towards individual and team sales targets.
Required Skills:
Excellent Communication Skills:
The ability to speak clearly actively listen and communicate effectively with a variety of customers.
Persuasion and Negotiation Skills:
The ability to persuade customers to make a purchase or take a desired action.
ProblemSolving Skills:
The ability to identify and resolve customer issues and concerns.
Customer Service Skills:
The ability to handle customer inquiries and complaints professionally and empathetically.
Patience and Resilience:
The ability to handle rejection and persistent communication despite challenges.
Basic Computer Skills:
The ability to navigate CRM systems and other software used for telecalling.
Industries that Employ Telecallers:
Sales: Promoting products or services and generating leads.
Customer Service: Providing support and resolving customer issues.
Telemarketing: Conducting outbound calls to promote products or services.
Banking and Finance: Providing customer service and promoting financial products.
Insurance: Providing customer service and selling insurance products.
Real Estate: Generating leads for real estate projects.
Employment Type
Full Time
Key Skills
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