Supervisor - Casino Games Full time

Why Ballys
Ballys Corporation is a global casinoentertainment company with a growing omnichannel presence currently owning and managing 15 casinos across 10 states a golf course in New York a horse racetrack in Colorado and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle UK further expands its international footprint and enhances its diverse entertainment offerings. It also owns Ballys Interactive International formerly Gamesys Group a leading global interactive gaming operator Bally Bet a firstinclass sports betting platform and Bally Casino a growing iCasino platform.

With 10600 employees the Companys casino operations include approximately 15300 slot machines 580 table games and 3800 hotel rooms. Ballys also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (Queen) the above portfolio is expected to be supplemented with four additional casinos across three states one of which will be an additional state that expands Ballys jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees and operations that currently include approximately 2400 slot machines 50 table games and 150 hotel rooms to the Ballys portfolio. Ballys will also become the successor of Queens significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role:

Oversees the operations of assigned area ensuring compliance with government and company regulations internal controls and departmental policies and procedures.

Responsibilities:

Ensures proper procedure is used by all dealers under supervision.
Verifies all gaming table transactions in supervised area.
Maintains awareness of activity on games in area of supervision; settles disputes that may arise escalating issues when appropriate.
Verifies issuance of credit after completion of all authorization procedures.
Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
Directly responsible for customer service objectives.
Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
Conveys positive energy and enthusiasm focusing on the guest interaction.
Continuously improves service by evaluating service breakdowns using guest feedback data and behavior.
Communicates service breakdowns and team plans in buzz sessions and facilitates opportunityseeking meetings to consistently involve all team members in service improvements.
Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
Keeps team well informed of property promotions and events.
Develops highly skilled successful employees sets realistic and measurable service standards and holds employees accountable for meeting them.
Clearly communicates and enforces company expectations including Code of Commitment policies procedures department goals and business strategy.
Addresses employee performance issues coaches for improvement and provides ongoing feedback.
Uses EOS data to improve the workplace listens and responds to employees recognizes and rewards individual and team performance.
Consistently follows company policies procedures and industry regulations maintains accurate and uptodate employee records and completes performance reviews timely.
Takes personal responsibility for creating an atmosphere of luck
Other duties as assigned.

Qualifications:

Supervisory skill
Communication skills
Organizational skill

Whats in it for you:
Competitive Salary with annual performance reviews
Comprehensive health coverage plan that includes medical dental and vision
401(K)/ Company Match
Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Let Ballys Bet on You We cant wait to meet you!

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE.

Working Conditions

Physical Demands

How Often

Environmental Conditions

How Often

Standing

C

Extreme Cold

R

Walking

O

Extreme Heat

R

Sitting

C or R

Temperature Changes

R

Lifting

R

Wet

R

Carrying

R

Humid

R

Pushing

O

Noise

C

Pulling

O

Vibration

R

Climbing

R

Hazards

R

Balancing

C

Atmospheric Conditions

R

Stooping

O

Cigarette Smoke

C

Kneeling

R

Crouching

R

Crawling

R

Reaching

F

Handling

F

Grasping

F

Feeling

F

Talking

C

Hearing

C

Repetitive Motions

C

Eye/Hand/Foot Coordination

C

CConstantly (58 hours per shift) FFrequently (25 hours per shift) OOccasionally (Up to 2 hours per shift) RRarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

Little physical effort

X Light work

Medium work

Heavy work

Very heavy work

Required Experience:

Manager