Cage Cashier Lead-Full Time (Harrah's Ak-Chin Casino)

ESSENTIAL JOB FUNCTIONS:

• First line of authority in absence of supervisor.
• Responsible for shift in regard to customer service policy and procedures in main bank or cage.
• Responsible for balance of cage or vault during shift.
• Makes appropriate deposits and movement of moneys to/from cage/vault.
• Responsible for paperwork and proper documentation of moneys.
• Operates assigned bank or window according to procedure.
• Ensures proper internal control policies are being followed.
• Ensures excellent guest service and satisfaction resolving disputes when applicable and adjusting scheduling needs according to customer flow.
• Responsible for adhering to and ensuring legal compliance with federal state and gaming laws with any and all applicable government agencies.
• Oversees money-handling functions and bankroll distribution of other departments providing assistance where cashiering and credit experiences may be applicable.
• Recommends file documentation to include coaching work history entries tardiness/absenteeism and superior performance notations i.e. WOW Bucks
• Must have the ability to be firm yet polite when necessary.
• Must be able to exercise good judgement in adverse situations.

ADDITIONAL JOB DUTIES:

• Meets the attendance guidelines of the job and adheres to regulatory departmental and company policies.
• Establishes and recommends procedure changes that ensure proper accountability for guests and employees.
• Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same.
• Other duties as assigned.

EDUCATION and/or EXPERIENCE:

• High school diploma or GED required.
• Prior supervisory experience is preferred.
• Prior work experience in a Casino Cashier role is preferred.
• Cashiering knowledge good math and problem solving abilities required.

QUALIFICATIONS:

The requirements listed are representative of the knowledge skill and/or ability required to fulfill the obligations of this position.

• Must have proven self as a good communicator mediator and decision-maker.
• Must have excellent guest and human relations skills.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must be able to read write speak and understand English.
• Must be computer literate with knowledge of Microsoft Office and Excel.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to maneuver in closed quarters including to all areas of the cashiering stations and vault.
• Must be able to push pull lift and carry 50 pounds.
• Must be able to bend reach kneel twist and grip items while working at assigned area.
• Must be able to stand for extended periods of time.
• Must have the manual dexterity and coordination to operate office equipment including a 10-key adding machine PC computers fax machine and photo copier.
• Must be able to work at a fast pace environment
• Must be able to respond to visual and auditory cues.
• Must be able to work in a smoke-filled environment.
• Must be able to work any shift on any day
• Must be able to operate in mentally and physically stressful situations.

DISCLAIMER:
Preference is given to Ak-Chin community members and members of other recognized Arizona tribes.

This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).