Seasonal Spa Experience Coordinator
Seasonal Spa Experience Coordinator
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1 Vacancy
Job Description
Spa Experience Coordinators primary responsibility is to book spa appointments reservations and to assist with the checking in and out of spa guests in a timely and efficient manner while remaining professional and courteous at all times.
- Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future local and inhouse guests
- Offer additional Spa bookings as well as itinerary assistance for all spa and hotel guests
- Provide general departmental assistance special projects group Spa reservations etc.
- Provide thorough and complete information on all the services offered in the brochure as well as reconfirming all the sales made or events booked in detail.
- Attend all departmental meetings and trainings.
- Maintain professional and caring manner with all guests especially focusing on recovery and special need guests.
- Respond quickly to guest requests or complaints and see that appropriate action is taken.
- Follow up to ensure guest satisfaction
- Work efficiently in Book For Time (booking/management software) while scheduling modifying or canceling all Spa and Fitness reservations and services.
- Communicate all guest needs and concerns to the appropriate Spa Manager or the Manager on Duty.
Qualifications :
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong Inner Personal Skills
- Ability to handle difficult/pressure situations calmly
- Cash Handling and basic accounting principles
- Strong guest service orientation
- Problem solving skills
- Effective time management skills
- Multitask orientated
- Excellent computer skills
- Projects positive healthful and happy image
Hourly Rate of $28.00
Additional Information :
Fairmont Sonoma Mission Inn & Spa an elegant Spanish missionstyle Inn boasts exceptional accommodation in the heart of Wine Country. As one big team community of service professionals we come together and work with a common purpose to welcome connect and serve others.
Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
