Automotive Service Manager
Automotive Service Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Chapman Las Vegas Dodge Chrysler Jeep Ram is seeking an experienced service operations leader to join our team! The Service Manager is responsible for overseeing and managing the Service Departments daily operations driving productivity and profitability within the department. Furthermore this role plays an integral part in the customer experience ensuring customer expectations are exceeded.
We are looking for a natural leader who exhibits integrity professionalism dedication and a wealth of automotive service expertise. If you possess these qualities and value customer satisfaction employee engagement and operational excellence we want to hear from you! Apply today to accelerate your career with our dynamic team!
What We Offer:
- Competitive Compensation! Ranging from $140000 $250000 per year based on experience.
- Professional Development: Access to ongoing training and growth opportunities to advance your career.
- Supportive Team Environment: Join a collaborative team where your contributions are valued.
- Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
- Volunteer Opportunities and more!
Benefits to Support Employee Wellbeing:
- Comprehensive Health Coverage: Essential medical dental and vision plans with lowcost premiums and minimal outofpocket costs.
- Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pretax dollars.
- Affordable Life and Disability Insurance: Costeffective plans providing financial security for you and your loved ones.
- Employee Assistance Program (EAP): Free confidential support for personal and professional challenges including counseling and financial advice.
- 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
- Generous Paid Time Off (PTO): Time off to recharge and maintain worklife balance.
Core Responsibilities:
- Oversee and direct the daily activities of the Service Department and delegate tasks as needed.
- Prioritize services and distribute work between technicians ensuring customers receive prompt and efficient service.
- Provide leadership coaching and mentorship to department staff to achieve dealership goals and support your teams professional development.
- Oversee the warranty process ensuring compliance with manufacturer policies and procedures.
- Ensure that every customer has a positive service experience by ensuring they are greeted promptly and receive fair estimates on costs and time required for repairs and maintenance.
- Address customer complaints and concerns with care and professionalism.
- Participate in the hiring and training of department staff and monitor team performance.
- Establish and maintain good working relationships with customers dealership staff and factory representatives.
- Maintain a safe clean and operational work environment.
Desired Qualifications and Experience:
- A minimum of 3 years of experience managing service operations at a new car dealership is required. Stellantis experience is preferred.
- 35 years of automotive technical experience/knowledge.
- Demonstrates effective leadership and interpersonal skills to ensure efficient daytoday operations in a highvolume service department.
- Excellent written and verbal communication skills.
- Demonstrates commitment to customer satisfaction with the ability to resolve customer complaints and concerns in a timely and professional manner.
- Uses sound judgement and reasoning to solve problems and resolve conflict effectively.
- Highly organized with strong time management and delegation skills to ensure daily objectives are achieved.
- Employs critical thinking and data analysis to make strategic business decisions.
- Approachable with a friendly demeanor to encourage team collaboration.
- Must have a valid drivers license and clean driving record.
- Must pass a preemployment background check and drug screening.
Hours and Work Environment:
The Service Department is open Monday Friday 7am to 6pm and Saturday 7am to 5pm. This role requires open availability during the departments business hours. Our Service Department team enjoys a stateoftheart climatecontrolled shop and office environment.
To Apply: If you think you would be a great fit please apply with your resume and we will review applications and reach out by phone text or email with next steps.
Required Experience:
Manager
Employment Type
Full-Time
