Strategic Account Manager

Are you a dynamic professional with a passion for building strong client relationships and driving business growthChesapeake Payment Systemsis looking for a fulltimeStrategic Account Managerto be the primary business contact for our strategic sponsored partners within the national merchant acquiring division.

What Youll Do:

• Build and Enhance Relationships:Serve as the goto person for our strategic partners ensuring their needs are met and exceeded ensuring maximum profitability and growth.
• Drive Profitability and Growth:Leverage your expertise to maximize profitability and foster growth within our client base.
• Collaborate Across Levels:Work seamlessly with all levels of management to deliver exceptional service and results.

What Were Looking For:

• Experience:510 years or relevant merchant services and/or account management.
• Communication Skills:Excellent verbal and written communication abilities with the ability to collaborate across all levels of management.
• Team Player:Ability to collaborate effectively and contribute to a teamoriented environment.
• Customer Success:Proven track record of achieving customer success and satisfaction.

Why Join Us

• Innovative Environment:Be part of a forwardthinking company committed to innovation.
• Inclusive Culture:We value diversity and are dedicated to creating an inclusive workplace.
• Career Growth:Opportunities for professional development and career advancement.

If youre motivated teamoriented and ready to make an impact we want you on our team!Apply todayand become part of our innovative and inclusive environment in Norge VA.

Summary

The Strategic Account Manager (SAM) serves as the primary business contact for strategic sponsored partners within the merchant acquiring division. Responsible for building solidifying and enhancing client relationships to ensure maximum profitability and growth; the SAM is expected to identify opportunities as well as to communicate and advocate client SAM will maintain and track client profitability with regards to goal attainment program sales and contract renewals while being able to communicate trends of the SAM must have excellent communication skills and the ability to collaborate across all levels of management within an organization.

This role encompasses more than just maintaining relationships; it involves actively contributing to the companys growth and success.

• Client retention and satisfaction from sales handoff through life of partnership
• Utilize a consultative relationship approach at all levels within organization
• Introduce new features and product opportunities to clients
• Uncover introduce and implement opportunities to increase client satisfaction
• Orchestrate and manage various projects and maintain client expectations
• Act as an escalation point and ensure resolution of any client issues
• As requested assist with quarterly business reviews with each assigned client
• Set track and report on client goals in conjunction with the banks strategic plan goals
• Complete needs analysis for each assigned client
• Assist with various tasks to ensure success of assigned strategic goals
• Educate and inform others within bank and/or division on partner relationship details
• Assist with budgetary planning and forecasting for activity from partners
• Assist with data collection from partners as needed
• Collaborate with other units within the bank to ensure resolution of any issues that arise regarding CPS clients
• Create uniform process and methods for handling client requests or needs
• Demonstrate high professional demeanor in all client engagement
• Understand your role as defined by the three lines of defense to maintain a compliance culture that includes risk management processes
• All other duties assigned

• Bachelors degree or equivalent work experience
• Minimum 5 to 10 years of relevant work experience in Sales and/or Client Management
• Merchant Acquiring Industry Sales experience preferred
• Experience developing and maintaining relationships at Clevel and Middle Management
• Strong time management organizational and forecasting skills
• Track record of revenue generation
• Strong presentation skills
• Motivated goal oriented and persistent
• Excellent verbal and written communication skills
• Ability to travel 25%
• Able to lift 25 lbs