Tech Lead, Systems Engineering

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Application Support Tech Lead do

As an experienced member of our Integrated Teller data center team you will be responsible for effective management of activities like incident management execution and validation of changes supporting client systems patching validation and deployment of releases. You will collaborate with crossfunctional teams to implement automation and continuous improvement processes to enhance efficiency and reduce downtime. The ideal candidate will have a strong background in supporting windows servers and applications scripting Dynatrace Ansible YAML Harness Splunk and ASM.

What you will do:

• Deep knowledge of windowsbased servers IIS IBM AIX servers.

• Provide technical support resolving issues related to Windows and AIX servers for Data Center clients.

• Responding to and resolving system outages and incidents.

• Knowledge on scripting and SQL databases

• Deploying releases configuring and maintaining Windows operating system

• Managing regular system patches updates and security configurations

• Monitoring system performance and resource utilizations. Having exposure to tools like Splunk Moogsoft and Dynatrace.

• Managing user accounts groups and permissions.

• Ensure secure access control and authentication mechanisms.

• Tuning and analyze system parameters to optimize performance and identify bottlenecks.

• Understanding Networking concepts and configuration in Windows environments

• Implementing security policies and procedures

• Proficiency in writing shell scripts to automate daytoday routine tasks and system maintenance.

• Experience with implementing system backups recovery and DR planning.

• Troubleshoot infrastructure application issues and work with the development team and SMEs to resolve issues faster. Create track drive problem and defects task to closure.

• Identify possible points of failure in the infrastructure/applications and improve/resolve the identified vulnerability.

• Troubleshoot applicationrelated support requests and escalate as needed.

• Using shell scripting and tools like ansible for configuration management.

• Documents problems and corrective procedures. Ability to recommend and implement process improvements.

• Exposure to ticketing tools like Service Now

• Confluence Knowledge articles/documentations

What you will need to have:

• Bachelors degree preferably in Computer Science Electrical/Computer Engineering or related field

• Overall 810 years of experience.

• Experience working with Windows AIXAnsible and backup technologies.

• Experience working on monitoring tools like Splunk Dynatrace Moogsoft.

• Installing releases configuring and maintaining AIX operating system

• Experience with Modern scripting language like Python

• Experience with Jenkins and Harness for CI/CD pipeline creation and automation.

• Documents problems and corrective procedures. Ability to recommend and implement process improvements.

• Having exposure to Python scripting would be added benefit for automation.

• Flexible to work in shift or weekend on business demand.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.