Systems Analyst- ITIL/Change Management-3 years' experience

Change Analyst Job Description (L5)

The Change Analyst is responsible for coordinating and executing change initiatives in alignment with organizational objectives. They collaborate with crossfunctional stakeholders to ensure changes are properly assessed approved communicated and implemented with minimal disruption. This role requires strong analytical communication and problemsolving skills to drive improvements and uphold best practices in change management processes.

Essential Functions:

• Change Request Coordination:
  • Act as the primary contact for change requests ensuring they are accurately recorded categorized and prioritized.
  • Collaborate with teams to investigate the impact risk and scope of each change request.
  • Facilitate approval workflows with relevant stakeholders and leadership.
• Impact & Risk Assessment:
  • Evaluate potential implications of each change on existing processes systems and resources.
  • Work closely with technical teams to develop and review change impact models and implementation plans.
  • Recommend mitigation strategies to address identified risks.
• Communication & Stakeholder Engagement:
  • Maintain clear and timely communication channels with all impacted parties.
  • Create and distribute communications about upcoming changes ensuring stakeholders have sufficient knowledge and preparation.
  • Provide training materials or sessions as needed to support user adoption.
• Process Documentation & Continuous Improvement:
  • Document and maintain change management processes standards and guidelines.
  • Identify process inefficiencies and collaborate with team members to introduce improvements.
  • Participate in postchange reviews to capture lessons learned and best practices.
• Monitoring & Reporting:
  • Track and report on the status and effectiveness of changes highlighting successes and identifying improvement areas.
  • Develop metrics to measure change management outcomes and present insights to leadership.

• This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

Basic Qualifications:
2 years of relevant work experience and a Bachelors degree OR 5 years of relevant work experience

Preferred Qualifications
3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)

Education & Experience:
oBachelors Degree in Information Technology Business Administration or a related field.
o24 years of relevant work experience ideally including exposure to change management IT service management or a similar role.
Technical & Analytical Skills:
oGeneral understanding of IT systems infrastructure and service management frameworks (e.g. ITIL).
oAbility to assess risk and impacts in a complex environment.
oProficient in data analysis tools (spreadsheets project management applications etc.).
Communication & Interpersonal Skills:
oStrong verbal and written communication skills for engaging with diverse stakeholders.
oAbility to convey technical concepts to both technical and nontechnical audiences.
oEffective facilitation collaboration and negotiation skills.
Other Competencies:
oDetailoriented and organized in managing multiple change requests simultaneously.
oAdaptable to a fastpaced environment with shifting priorities.
oFlexible working hours to accommodate diverse geographic locations
oDemonstrated problemsolving and conflictresolution abilities.
Familiarity with ITIL or other IT service management frameworks/certifications.
Previous experience in project management or related execution roles.
Experience with ticketing systems and change management tools.
Experience working with multicultural teams in diverse geographic locations preferred
Strong customer service analytical research interpersonal and problem solving skills required
Technical expertise in Infrastructure Management is preferred
Large Scale Operational Command Center experience and/or IT Service Desk experiences a plus
Service Now Business Analytics and Tableau reporting experience
GenAI and AI Prompt Engineering skill and experiences a plus.
WHY JOIN US:
Make meaningful contributions to organizational growth by driving streamlined change processes.
Collaborate with experienced teams and leadership on critical highimpact projects.
Opportunities for professional growth and development in the areas of IT service and change management.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime