Operations Associate

Amazon has built a reputation for excellence and Amazon Web Services India Private Limited (AWS India) the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies.
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services

AWS Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3 EC2 AMI Cloud Front and Simple DB that powers . Developers can build any type of business on AWS Platform and scale their application with growing business needs. We want you to help share and shape our mission to be Earths most customercentric company. Our evolution from Web site to ecommerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do every day by inventing elegant and simple solutions to complex technical and business problems. Were making history and the good news is that weve only just begun.

AWS Managed Services is designed to accelerate cloud adoption it simplifies deployment migration and management using automation and machine learning backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests monitoring patch management security and backup services and provides fulllifecycle services to provision run and support your infrastructure.

We are looking for Operations Engineers to join our Managed Services team based in Bangalore. This is an opportunity to join a world class team that is at the forefront of enhancing customers cloud support experience.

*AWS Managed Services is 24/7/365 operations and Operations Engineer role is required to work in India Night Shift Hours*

Key job responsibilities
As a member of Managed Service team you will be working with our amazing Operation Engineers Lead Engineers and other supporting roles to dive in and tackle the hardest technical challenges who excels working in an agile environment while collaborating with some of the diverse people in the industry who gets excited about owning critical infrastructure services that serve global customers every second of the day! Every day will bring new and exciting challenges on the job while you:

* Operate the Managed Service platform and collaborate with internal service teams to meet our customers individual needs for their infrastructure and application deployments.
* Troubleshoot application deployments recreate customer issues and build proof of concept applications. Apply advanced troubleshooting techniques to provide unique solutions to our customers individual needs
* Work on critical highly complex customer problems that will span multiple AWS services.
* Help build and maintain Cloud Formation templates and scripts to automate and deploy AWS resources and configuration changes.
* Collaborate and help build utilities and tools for internal use that enable you and your fellow AWS Engineers to operate safely at high speed and wide scale.
* Leverage your daytoday experiences to provide the voice of the customer to internal AWS teams.
* Drive customer communication during critical events.
* Learn and leverage innovative technologies.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Bachelors degree with equivalent experience in a technical position
3 years of experience in a technical position
Experience in Systems administration (Linux or Windows) with Networking troubleshooting skills with knowledge of networking protocols such as HTTP DNS and TCP/IP

Experience setting up maintaining and coordinating the automated patch and configuration management of production servers
Experience with SSM to manage resource health automate deployment and maintenance of Linux and Windows servers
Devops programming/scripting with Ruby Bash and PowerShell. Other languages a bonus
Experience managing full 3 tier application stacks from the OS up through custom applications
Experience in Database administration
Ready to work in India night shift

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.