Solution Engineer, DACH
Solution Engineer, DACH
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Job Description
About the Team
The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers ensuring developers and enterprises maximize value from our models and products. As a Solutions Engineer youll help companies across industries transform their business through solutions such as customer service automated content generation and novel applications that make use of our newest most exciting models.
About the Role
We are seeking an experienced presales solutions engineer to partner with our customers in DACH and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their presales needs guide their AI strategy and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Sales Customer Success Security and Product teams.
This role is based in Munich. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role you will:
Deliver an exceptional presales customer experience for prospects and customers by providing technical expertise outlining the value proposition and answering product API and LLMrelated questions.
Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers business needs and deliver substantial business value including but not limited to building and presenting demos scoping use cases recommending architecture patterns and providing indepth technical advisory.
Create and maintain documentation guides and FAQs related to common questions and requirements discovered during the presales process.
Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback identifying themes across customers and incorporating them into product planning.
Serve as the first line of defense for security and compliance questions explaining standardized collateral guiding customers toward relevant resources (e.g. trust portal) and escalating complex requirements to the appropriate teams.
Youll thrive in this role if you:
Have 5 years of experience in a technical presales role managing Clevel technical and business relationships with complex global organizations.
Have full professional fluency in both German and English.
Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products with experience providing higherlevel security and compliance support.
Have industry experience in programming languages like Python or Javascript and working with REST APIs.
Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.
Are an effective presenter and communicator who can translate business and technical topics to all audiences including senior leaders.
Own problems endtoend and are willing to pick up whatever knowledge youre missing to get the job done.
Have a humble attitude an eagerness to help your colleagues and a desire to do whatever it takes to make the team succeed.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that generalpurpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and do not discriminate on the basis of race religion national origin gender sexual orientation age veteran status disability or any other legally protected status.
OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement
For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance we will consider qualified applicants with arrest and conviction records.
We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made via thislink.
OpenAI Global Applicant Privacy Policy
At OpenAI we believe artificial intelligence has the potential to help people solve immense global challenges and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Employment Type
Full-Time
