Client Engagement Executive

At Ensono ourPurpose is to be a relentless ally disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with crossplatform certifications Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose: Honesty Reliability Curiosity Collaboration and Passion.

About the role and what youll be doing:

The Client Engagement Executive is accountable for the growth of an Ensono client. The Client Engagement Executive ultimately owns the client relationship and will identify and leverage companywide resources to address client satisfaction growth renewal risk or opportunity. This role is responsible for developing meaningful client relationships that will enable growth and clients for life. This role is responsible for driving profitable growth from the account by developing strategic client relationships and ensuring customer satisfaction through worldclass delivery. Although this role is an individual contributor role with no direct reports the Client Engagement Executive is expected to work crossfunctionally with various teams across Ensono to include Service Delivery Pricing and Solutions Engineering to grow existing Ensono client accounts.

• Be the Clients main point of contact at Ensono responsible for the commercial relationship with the client and maximizing current service portfolio with the client by owning executive relationship map & expansion of key technical and business relationships:
  • Whitespace growth of existing services
  • Striving for a mix of Ensono products and services vs. single service
  • Building key partnership and alliance relationships that impact the client or Ensonos ability to grow and transform (e.g. with the Dell AWS MSFT account managers for the client)

• Managing messaging to the client on operational stability via active partnership with Service Delivery Management
  • Enabling and selling new services sales across the clients IT landscape:
  • Understand clients competitive services landscape for Ensono whitespace services.
  • Leverage Advisory & Consulting and Specialist team to identify client needs and build services growth plan by account.
  • Identifying and engaging in clients cloud and transformation strategy
  • Introducing cloud native development practice areas
  • Responsible for account plan account strategy account services growth plan and SFDC data stewardship on the account

• Bring the right Ensono relationships to the client on a regular basis:
  • Weekly internal client status and opportunity reviews
  • Monthly business reviews with the client and Ensono account team
  • Quarterly business reviews with client and Ensono account team
  • Manage Ensono Executive sponsor program by client

• Be Accountable to bring the right technical and sales specialist roles to new service opportunities:
  • Engage be curious drive positive disruption across the clients IT teams: infrastructure applications business units.
  • Listen and help clients in their transformation goals (i.e. get to the cloud develop new apps data strategies data center consolidation MF application modernization).
    Maintain client relationship map including key competitors and their client sponsors.

• Partner with Service Delivery Team (SDM) team to analyze prioritize & communicate client health and CSAT to key stakeholders:
  • Use data and influence to highlight and escalate service delivery issues that are getting in the way of client/ account growth.
  • Accountable for driving MBR and QBR

• Actively influence the SDM team and other Ensono resources to address operational and commercial challenges and ensure they are communicating resolution status to client. Service Delivery Leads are fully accountable and responsible for deployment service quality and proactive recommendations.

We want all new Associates to succeed in their roles at Ensono. Thats why weve outlined the job requirements below. To be considered for this role its important that you meet all Required Qualifications.

Required Qualifications:

• Bachelors degree or equivalent professional experience
• 1015 years of enterprise sales or account growth experience within managed services or IT solutions
• Demonstrated success in consultative solutionbased selling within complex matrixed organizations
• Strong understanding of the managed services landscape including competitive dynamics and industry trends
• Proven ability to develop and grow executivelevel relationships within midtolarge enterprises
• Exceptional communication presentation and negotiation skills
• Ability to work independently think strategically and operate effectively under pressure
• Skilled in influencing crossfunctional teams and navigating ambiguity
• Empathetic and clientcentric with a strong ability to uncover and align with business objectives
• Comfortable challenging the status quo to deliver innovative solutions
• Foundational understanding of mainframe services and modernization strategies
• Working knowledge of cloud platforms (e.g. AWS Azure) including associated value propositions
• Familiarity with software licensing models and traditional IT outsourcing
• Broad infrastructure knowledge with the ability to speak credibly to technical and business audiences
• Confident assertive and goaloriented sales approach

Why Ensono

Ensono is a place to make better happen for our clients and for your career. You can do great things through innovation or collaboration by learning or volunteering or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.

We are a clientfacing business but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site you can choose to work from home or in our Ensono offices.

Some of our benefits include:

• Unlimited Paid Days Off
• Three health plan options through Blue Cross Blue Shield
• 401k with company match
• Eligibility for dental vision short and longterm disability life and AD&D coverage and flexible spending accounts
• Paid Maternity Leave Paternity Leave and Sabbatical Leave
• Education Reimbursement Student Loan Assistance or 529 College Funding
• Enhanced fertility coverage
• Wellness program
• Flexible work schedule
• Depending on location ability to take advantage of fitness centers

As of the date of this posting a good faith estimate of the current pay scale for this role is $115k to $162k annually based on a fulltime schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills experience internal equity and business needs. In addition to base salary other compensation programs depending on eligibility include a rolebased salesincentive plan and an equity grant under our Associate Equity Appreciation Program.

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or other legally protected basis in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCPs pay transparency policy can be found onOFCCPs website.

If you need accommodation at any point during the application or interview process please let your recruiter know or email.