Sr. Program Manager , Amazon Last Mile Operations
Sr. Program Manager , Amazon Last Mile Operations
Posted on :
10-05-2025
Employer Active
1 Vacancy
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Job Description
Amazon seeks a Senior Program Manager to drive new initiatives and program launches for the North America Last Mile Delivery Central Operations Team. The Senior Program Manager will be a key member of strategic initiatives that will continue to improve lastmile processes to scale for rapidly increasing volume and complexity and support our delivery station leaders / operators and delivery service partners (DSPs). The role would help the organization solve last mile problems in speed cost productivity or quality particularly for DSP or DPs.
*This role requires travel up to 10% of the quarter.
Key job responsibilities
Manage and oversee various crossfunctional programs ensuring successful delivery.
Develop and refine program strategies effectively leading and motivating teams.
Set clear objectives for programs leveraging data analytics to drive improvements and achieve metrics.
Navigate and resolve ambiguities in business scenarios applying creative problemsolving skills.
Foster collaboration with internal and external partners to optimize resource allocation and project success.
Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
Bridge gaps in team dynamics processes and systems preventing common project pitfalls.
Identify and mitigate risks preventing them from escalating into major issues.
Regularly communicate with senior managers business leaders and other stakeholders to support key business initiatives.
Develop implement and oversee KPI reporting for a program portfolio ensuring clear visibility of milestones and project performance.
Manage and communicate project budgets effectively.
5 years of program or project management experience
Bachelors degree or Bachelors degree in BI finance engineering statistics computer science mathematics finance or equivalent quantitative field
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
*This role requires travel up to 10% of the quarter.
Key job responsibilities
Manage and oversee various crossfunctional programs ensuring successful delivery.
Develop and refine program strategies effectively leading and motivating teams.
Set clear objectives for programs leveraging data analytics to drive improvements and achieve metrics.
Navigate and resolve ambiguities in business scenarios applying creative problemsolving skills.
Foster collaboration with internal and external partners to optimize resource allocation and project success.
Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
Bridge gaps in team dynamics processes and systems preventing common project pitfalls.
Identify and mitigate risks preventing them from escalating into major issues.
Regularly communicate with senior managers business leaders and other stakeholders to support key business initiatives.
Develop implement and oversee KPI reporting for a program portfolio ensuring clear visibility of milestones and project performance.
Manage and communicate project budgets effectively.
5 years of program or project management experience
Bachelors degree or Bachelors degree in BI finance engineering statistics computer science mathematics finance or equivalent quantitative field
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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