Customer Service Specialist with German
Customer Service Specialist with German
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Job Description
SherwinWilliams is the largest paints and coatings company in the world. With $18 billion in sales more than 4100 stores and 140 manufacturing and distribution centers worldwide. Our 60000 employees across the globe are diverse innovative and passionate. We believe theres not one path to success we believe in careers that grow with you. Whoever you are or wherever you come from in the world theres a place for you at SherwinWilliams. We provide you with the opportunity to explore your curiosity and drive us forward. Well give you the space to share your strengths and we want you to show us what you can do. You can innovate grow and discover in a place where you can thrive.
The Customer Service Specialistprovides a variety of customer service support to internal and external customers in the B2B environment including solving problems researching complex information and building customer relationships.
Responsibilities
- Place customers sales orders in a timely fashion and before order cutoff
- Receive and handle complex customer needs via incoming mail telephone and/or electronic contact regarding the organizations products and/or services enter and adjust orders and resolve questions and complaints within span of control
- Handle all levels of complexity in orders (including export paperwork and certifications).
- Contribute actively alongside Senior CS Specialists as a Subject Matter Expert in Projects such as SalesForce New Product introductions Export Client onboarding Warehouse setups IT enhancements etc.
- Build customer relationships and serve as a liaison between sales personnel and customers to clarify orders provide technical guidance (where appropriate) and facilitate recurring or new orders.
- Assist with reviewing and coordinating customer service activities pertaining to shipping plant schedules inventory levels and sales activities by reviewing reports orders shipments and other information as required
Qualifications
- High school graduate or equivalent education and experience
- 23 years of progressive customer service experience.
- Fluent language skills in English and German
- High Customer Focus
- Proactive working style and support of the overall Team
- Solution focused and positive mindset
- Advanced training in export business
- Familiar with EU export rules
Our Offer:
- Operating in a growth market
- Many Opportunities to develop professionally
- Group Accident & Life Insurance
- Additional private healthcare
- Different sport packages
- Sodexo Lunch Pass Card
Please note thatSherwin Williams is unableto respond to any enquiriesaccept CVsor applications from RecruitmentAgencies.
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Required Experience:
Unclear Seniority
Employment Type
Full Time
