Customer Service & Network Team Manager
Customer Service & Network Team Manager
Posted on :
10-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
AtSouth West Waterwe believe that the strongest businesses are built on solid stable foundations with a vision and a culture that gives them the freedom to change improve and innovate.
Were proud to be responsible for providing reliable efficient and highquality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching netzero by 2030 but weve also partnered with Wildlife Trusts National Parks and local partners to help ensure a better future for generations to come.
So if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed #JustAddWater.
Are you looking for an opportunity where your work ethic will be valued and progression is championed
We currently have a fantastic opportunity available for a Customer Service and Network Team Manager to join our team based in Plymouth. You will join us on a fulltime permanent basis and in return you will receive a competitive salary of excellent benefits.
About the role:
As our Customer Service and Network Team Manager you will provide an excellent network service to waste water customers through effectively managing the performance training & development of the Waste Water Service Field Delivery Team. This will include the development and optimisation of working arrangements performance measures and skilling opportunities in addition to supporting the WWN Operations Manager in the delivery of the key outcomes and business targets within the operational area.
What youll be doing:
- Actively engage and support the field team delivering their daily work to enable them to deliver agreed targets and outcomes
- Ensure the field team are working safely and that they are not putting themselves or customers at risk. Engage with the Homesafe delivery programme and promote a behavioural safety culture
- Support the Wholesale WWS Operations Manager with proactive customer communication in collaboration with the Source to improve overall customer experience
- Provide focus and coordination for customer service for the area
- Manage the effective delivery of work being dispatched to the field team through the CS&N dispatcher ensuring that sufficient skilled resource is available to enable attendance times to be met in and out of hours
- Assist with planned work scheduling and supporting the dispatcher with difficult customers & operational issues where necessary
- Work closely with the WWN Asset Manager to ensure further work planned work and proactive work are addressed in a timely and effective way
- Ensure planned work schedules are up to date and resourced to enable the planned programme to be delivered
- Motivate and engage with individuals to create a positive and enthusiastic team encourage creative thinking and sharing of ideas to resolve issues and improve the working environment
- Ensure effective communication through regular team meetings 1 to 1s and being available to the team
- Manage team performance in accordance with the agreed performance management framework; including productivity service quality and overtime; behaviour and discipline including driving
- Responsible for ensuring appropriate training and development of the team members is planned and maintained to include compliance with regulatory training needs; this will include maintenance of skills held within Field Force Planner (FFP) in collaboration with the Data and Schedule Optimiser
- Progression Scheme Delivery; NVQ SATDD and appraisal reviews in combination with the Wholesale WWS Customer Service and Network Manager where necessary
- Support the WWN Asset Manager in the promotion of capital bids for asset improvement and repairs to the Engineering and Asset Management teams
- Participate on the Duty Functional Manager standby and weekend working rotation
- Deputise for the Wholesale WWS Customer Service and Network Operations Manager at appropriate meetings with internal / external customers or other external bodies if required
What we are looking for:
- Ability to participate in the Duty Catchment Manager area standby and weekend working rotation
- Full UK Drivers Licence
- Able to travel around the work area using company vehicle
- Preferably educated to A Level standard minimum GCSE in Mathematics English and a science subject
- HNC in related discipline A recognised Supervisory/Management qualification and experience
- WAMITAB certification (or drive to achieve)
- IOSH/NEBOSH Health & Safety Qualifications (or drive to achieve)
- 3 years experience of working in either a customer service or experience in commercial delivery team working in a supervisory role and conflict management exposure
- Excellent verbal and written communication skills
- Effective organisation and prioritisation skills
- Knowledge in areas of process systems legislation policies and procedures
- IT Skills able to effectively utilise and update corporate management systems
- Proven team building networking and motivational skills
- Effectively persuades and influences others
- Has a desire to lead others and exerts the effort to do so
- Inspires others to perform by being a role model for desired outcomes
- Cascades information in a manner reflecting support for management decisions/policy (regardless of personal view)
- Ability to effectively manage team meetings and one to ones with individuals
Whats in it for you:
- We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a longterm career with us. Were one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return we offer an excellent range of benefits including:
- Generous holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Sharesave Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work Scheme
- Financial support services
- And plenty more!
Closing Date: Tuesday 20th May 2025
If you are looking for a new challenge please click apply now to be considered as our Customer Services and Networks Team Manager we look forward to receiving your application.
Be yourself we like it that way. Together we will build a culture of belonging where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care we value everyone we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid Build trust and be trusted. Be the one we all look to and can depend on.
Be You We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future Embrace change. Drive Progress. Own the challenge.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
