Implementations Analyst
Implementations Analyst
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Job Description
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Implementations AnalystWhat does a great Implementation Analyst do at Fiserv
A successful Implementation Analyst at Fiserv provides onboarding support to client institutions and processors ensuring customer expectations are exceeded. You will coordinate directly with customers and multiple internal teams to understand card program setup requirements and facilitate new card program installations conversions and maintenance requests without customer impact.
What you will do:
- Provide onboarding support to Fiserv client institutions and processors to ensure customer expectations are exceeded.
- Coordinate directly with customers and multiple internal teams to understand card program setup requirements and facilitate new card program installations conversions and maintenance requests without customer impact.
- Report customer project accomplishments and deliverables to management.
- Review and approve card program changes and trend opportunities for department development.
- Manage nonroutine complex processing and change requests.
- Act as the Project Lead for various initiatives both internal and external using Project Management best practices and skills.
- Proactively identify operational opportunities to increase service quality or efficiency.
- Build and enhance positive working relationships with key Fiserv client institutions processors and internal stakeholders.
What you will need to have:
- 4 years of experience in a customer support role in software financial or information services.
- Managed customer expectations and influenced team priorities in 5 project initiatives ensuring ontime delivery and high client satisfaction.
- Demonstrated success in customer relationship management.
What would be great to have:
- Bachelors degree in a relevant field or an equivalent combination of education work and/or military experience.
Perks at Work:
- Were #FiservProud of our commitment to your overall wellbeing with a growing offering of physical mental emotional and financial benefits from day one.
- Maintain a healthy worklife balance with paid holidays generous time off policies including Recharge & Refuel time for qualifying associates and free counseling through our EAP.
- Plan for your future with competitive salaries the Fiserv 401(k) Savings Plan and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical dental vision life and disability insurance options and a range of wellbeing resources through our Fuel Your Life program.
- Advance your career with training development certification and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives exchange ideas and elevate careers.
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the stepbystep profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
IC
Employment Type
Full-Time
