Client Service Representative
Client Service Representative
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Job Description
Amcare by convatec a subsidiary of Convatec is a dedicated provider of customer support services to the stoma continence and wound care community who have built a 30year reputation based on the delivery of the highest quality homecare services. Amcare by Convatec care centres are located in Cheltenham Basingstoke Dartford LincolnNottingham Runcorn South Shields and Stirling. Our national distribution centre is in Sunderland.
The Customer Service Representative is a crucial role providing outstanding Customer Care whilst supporting all Amcare by Convatec Customers. Delivering prompt responses to customer queries. Ensuring efficient processing of Customer orders. Maximise all new business opportunities through referral leads. Grow business value by retaining existing customers.
Key Responsibilities:
Support customers by phone electronically and face to face.
Process customer orders received via inbound and outbound telephone email and post.
Respond promptly to customer and colleague enquiries.
Maintain complete and accurate records of all customer interactions in the company CRM system
Maximize all referral opportunities and ensure leads are passed to the relevant referral specialist
Drive long term business relationships and strengthen retention via customer registration to me programme.
Drives performance through selfmotivation and prioritizes workload to ensure that the service standards of the business are maintained hand in hand with achievement of personal targets.
Displays sensitivity to the customers needs including the need for confidentiality and discretion in written and spoken communication
Follows and understands the need for established procedures within the department but also questions and continuously looks for ways they can be improved
Develops relationships with customers through empathy and diplomacy
Skills & Experience:
High levels of empathy with active listening skills
Problem solver able to deal effectively and professionally with end user and healthcare professionals queries
Ability to work collaboratively with internal and external stakeholders
High Level of organizational skills and an ability to prioritize workload whilst multitasking
Excellent verbal written and face to face communication skills
Strong Keyboard skillsincluding advanced knowledge of Word Excel and note writing
Ability to work independently and as a team
Proven track record of working towards KPIs and targets
Attention to detail with a high level of accuracy
Telephony CRM and prescription system experience
Qualifications/Education:
At least 12 years of significant practical experience in customer services role
Working Conditions
Monday Friday 8am 8pm with rotation of Saturdays 9am 1pm
Our transformation will change your career. For good. Youll be pushed to think bigger and aim for excellence. Your ideas will be heard and youll be supported to bring them to life. Therell be challenges. But stretch yourself and embrace the opportunities and you could make your biggest impact yet.
This is stepping outside of your comfort zone.
This is work thatllmoveyou.
#LICM1
#LIOnsite
#ForeverCaring
#ForeverConvatec
#WeAreConvatec
Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media text message email or phone call about recruitment at Convatec do not disclose any personal information or pay any fees whatsoever. If youre unsure please contact us at .
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race religion creed color national origin nationality citizenship ancestry sex age marital status physical or mental disability affectional or sexual orientation gender identity military or veteran status genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Already a Convatec employee
If you are an active employee at Convatec please do not apply here. Go to the Career Worklet on your Workday home page and View Convatec Internal Career Site Find Jobs. Thank you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
