Operations & Scheduling Coordinator - Residential Services -

Job Title: Operations & Scheduling Coordinator Residential Services
Location: Remote (MST Time Zone)
Salary Range: up to 1500 USD

Work Schedule: Monday Friday 10:00 AM to 6:00 PM (MST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a fastpaced residential services company focused on delivering highquality ontime service through seamless coordination between sales customer success and operations teams. The environment is dynamic collaborative and built for fast execution and continuous improvement.

Position Overview:

Were looking for a proactive and detailoriented Operations & Scheduling Coordinator to manage the daytoday scheduling logistics of a highvolume residential cleaning service. In this role youll ensure that jobs are assigned quickly and accurately schedules are optimized and customer and cleaner needs are met in real time. Spanish fluency is essential as many of our team members and service providers are Spanishspeaking.

Key Responsibilities:

• Assign cleaning jobs within 24 hours of booking based on cleaner availability skill and location.
• Maintain and manage a realtime conflictfree calendar.
• Monitor for issues such as cancellations double bookings or lastminute reschedules.
• Track and respond to customer feedback to ensure a high level of service satisfaction.
• Manage jobs on the waitlist and proactively recover cancellations.
• Maintain a dynamic list of highperforming cleaners for toppriority jobs.
• Calculate and verify weekly cleaner payments using Google Sheets.
• Monitor and follow up on declined credit card transactions.
• Coordinate closely with the sales and customer success teams.
• Track operational KPIs and share performance updates.
• Respond to urgent scheduling changes to ensure full coverage.

Qualifications:

• 2 years in an operations coordination or scheduling role.
• Fluent in both English and Spanish (written and verbal).
• Strong organizational skills and responsiveness during assigned hours.
• Experience in a fastpaced detaildriven environment.
• Proficiency with Google Sheets and calendar or scheduling platforms.
• Smart hungry and highly coachable.

NicetoHaves:

• Experience in residential services or cleaning industry.
• Familiarity with BookingKoala or similar scheduling software.
• Exposure to onboarding or compliance workflows.
• Experience supporting operations at 400 jobs/month or a similar scale.

Resume Submission Guidelines:

To help us review your application efficiently please submit your resume in textbased PDF format only.

Avoid uploading scanned documents image files (JPG/PNG) or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

Important: For timely processing both your resume and introductory video must be submitted in English.