Client Services Administrator (Shareholder Communication) - Contract (Hybrid)

At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.

Broadridge is growing! We are seeking a contract Client Services Administrator to join our dynamic Shareholder Communication team on Long Island NY. In this role you will be answering shareholder inquires made in writing or via email performing account maintenance updates drafting responses for escalated shareholder inquires on behalf of the management team and forming letters advising the shareholder of additional information needed to complete certain requests. You will perform daily job duties and requirements within specified guidelines set forth by the supervisor and management teams as well as the company and the rules regulations and guidelines of SEC (Securities and Exchange Commission) and STA (Securities Transfer Association).

Do you have a passion for explaining processes to clients in an educational way Are you looking to join one of the leaders in the Financial Technology industry If so wed love to hear from you!

This is a temporary contract role expected to last approximately 6 months with the possibility of extension. We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid which means youll be assigned to a Broadridge officeandgiven the flexibility to work remotely.

Responsibilities:

• Researching items including transfer reject processing status followup lost certificate applications corporate action followup replacement check inquiries and updating 1099s W8s and W9s

• Finishes the client shareholder and coworker initiated correspondence research items including identifying the root cause that prompted the creation of each correspondence research item and reporting on the solution to each case

• Drafts freehand responses to inquiries or possible critical issues

• Makes recommendations for form and process improvements

• May perform other duties/responsibilities as needed or assigned

• This job must be performed with respect for client privacy accuracy speed and dependability
  

Qualifications:

• Very detail oriented ability to multitask and excellent time management and followup skills along with strong organizational skills

• Solid writing skills (and willingness to submit a sample)

• Ability to think critically and interpret requests received from coworkers clients and shareholders as well as identify errors

• Bachelors degree preferred but not required

• General typing and computer skills with experience in Microsoft Word Excel Outlook and Internet Explorer

• Ability to work with multiple persons or groups to build a common and satisfactory response to shareholder inquiries
  

The pay rate for this position is $20.00 per hour. Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education.

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We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.

US applicants: Clickhereto view the EEOC Know Your Rights poster.

Disability Assistance

We recognize that ensuring our longterm success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us ator by sending an email to.