Technical Architect
Technical Architect
Posted on :
10-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-05-2025
Job Description
At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process. Our vision is the same a place where employees know they can thrive.
Team Overview
The TTEC Digital Google Partner Practice is a Google Cloud Contact Center Artificial Intelligence (CCAI) platform launch partner that can train test secure deploy and integrate CCAI and the Vertex AI suite to produce multiplatform data informed enterprise solutions that fuel the exceptional employee and customer experience (CX).
We are looking for a Technical Architect with expertise in Google GCP CCaaS or UJET to join our dynamic Sales team. In this role you will collaborate with external clients to design and implement cuttingedge conversational speech and messaging solutions. By leveraging your technical acumen with AI selfservice solutions and creative problemsolving skills you will craft intuitive user experiences that drive seamless customer interactions enhance caller satisfaction and optimize transaction completioninfused with the perfect balance of flair and personality.
What you will be doing:
- Lead SelfService demo builds and customer sales presentations
- Provide input to overall strategy for Google CCaaS solution architecture
- Define requirements and business specifications to drive technical design and estimation
What skills you will bring:
- 8 Years of Industry Experience working with Contact Center Technology
- 5 Years of Technical Experience with IVA Generative AI and Advanced Speech Systems
- 1 to 2 years Google GCP Customer Experience/CCaaS Suite design and architecture experience
- Experience in managing large multisite contact center implementations
- Experience managing development teams working with IVA & Speech applications. Familiar with call flows from IVR to CTI for call routing and screen pop
- Experience in writing technical design specifications for IVA and Speech applications
- Experience in developing call flows for complex applications
- Successful track record of solutioning speech applications for contact center operations
- Strong understanding of Generative AI design and Natural Language Processing design techniques for conversational applications
- Strong knowledge of IVA Speech Engine Backend Reporting and CTI architecture
- Strong business analysis requirements design and documentation skills
- Ability to communicate both functional and technical concepts to the client
- Bachelors Degree: masters degree or MBA is a strong plus
$150000 $195000 a year
Eligible to participate in quarterly sales incentive plan.
Benefits available to eligible employees include
Medical dental and vision
Taxadvantaged healthcare accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off
#LIBN1
#LIREMOTE
Please note: We are only accepting applications from candidates residing in Arizona Colorado Florida Georgia Illinois Indiana Massachusetts Michigan Minnesota Missouri New Jersey New York North Carolina Oklahoma Pennsylvania Tennessee Texas Virginia DC Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location work experience education and/or skill levels.
Benefits available to eligible employees include the following:
Medical dental vision
taxadvantaged health care accounts
financial and income protection benefits
paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1800 employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company TTEC Engage is a 60000 employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Workcertification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications.
#LIRemote
Employment Type
Full-Time
Key Skills
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