Technical Support - Chemical (Mumbai)
Technical Support - Chemical (Mumbai)
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Job Description
Key Responsibilities:
On-Site & Customer-Facing Support
- Accompany sales teams to client locations for technical assistance
- Conduct product demonstrations and hands-on training sessions
- Address customer queries and troubleshoot application issues
- Resolve technical problems post-application
Coordination & Reporting
- Maintain accurate records of customer interactions and support visits
- Collect and analyze feedback to support product improvement
- Collaborate with R&D and Quality Control teams for updates on product enhancements
Remote Support & Follow-up
- Offer technical assistance via phone/email when site visits arent possible
- Conduct follow-ups to ensure continued customer satisfaction
- Set up and maintain demo equipment and participate in technical workshops
Required Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving and critical thinking
- Ability to explain complex technical details clearly
- Systematic planning and execution
- Customer service and relationship management
- Knowledge of industrial paint applications and surface preparation
- Experience in identifying and resolving coating/application defects
Qualifications & Experience:
- Education:
Diploma / Bachelors / Master s in Chemistry Chemical Engineering or Paint Technology - Experience:
Minimum 2 years of experience in Paint Industry
Mandatory:
- Must be a local candidate from Mumbai
- Must have a long-term commitment to the role
chemistry,knowledge of industrial paint applications and surface preparation,ability to explain complex technical details clearly,strong problem-solving and critical thinking,customer service and relationship management,coatings,systematic planning and execution,critical thinking,communication,customer,technical support,problem solving,analytical skills,excellent communication and interpersonal skills,paint,experience in identifying and resolving coating/application defects,chemical engineering
Employment Type
Full Time
