Account Manager
Account Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
The Account Manager Agency Portfolio is responsible for managing and growing a portfolio of agency accounts driving retention and expansion by strengthening relationships and identifying growth opportunities within assigned agency partners. This role will focus on delivering exceptional client service maintaining high renewal rates and supporting broader agency growth initiatives in collaboration with leadership.
Essential Duties and Responsibilities
Own daytoday account management for a portfolio of assigned agency accounts ensuring client satisfaction platform adoption and contract renewals.
Build and maintain relationships with key stakeholders across departments (Brand Comms Digital Strategy Media Analytics) to drive retention and identify growth opportunities.
Drive renewal negotiations with the goal of increasing contract value through incremental upsell opportunities.
Proactively identify white space within assigned agencies for potential expansion opportunities and collaborate with leadership on outbound strategies where appropriate.
Provide accurate and timely forecasts related to renewals expansion opportunities and potential risks across your book of business.
Attend industry networking events (virtual and inperson) to maintain relationships and stay informed on agency trends and needs.
Maintain updated account documentation stakeholder maps and account plans to ensure strategic alignment and continuity across the team.
Act as a trusted advisor to agency clients offering best practices training and strategic guidance to maximize the value of our solutions.
Minimum Required Qualifications
35 years of experience in account management customer success or client services ideally within the marketing SaaS media or technology industry.
Familiarity with agency network structures (holding companies affiliate agencies and independent agencies) and agency dynamics.
Strong relationshipbuilding and communication skills with the ability to engage crossfunctional agency teams.
Experience managing renewal processes and identifying expansion opportunities within existing accounts.
Organized and detailoriented with strong account planning pipeline management and forecasting skills.
Proficient in CRM tools (e.g. Salesforce) and account documentation best practices.
Ability to thrive in a fastpaced clientfacing role with a solutionsoriented mindset.
Willingness to travel for client meetings and industry events as needed.
For Individuals based in New York Illinois Colorado Washington and California Cision is required to disclose a salary range for this role. This compensation range is specific to these states however base pay may vary depending on a range of relevant factors.
Chicago Pay Range
$70000 $70000 USD
Required Experience:
Manager
Employment Type
Full Time
