Software License Management - CMDB L2 - SSE
Software License Management - CMDB L2 - SSE
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Job Description
Position Description:
Job Description: Software License Management CMDB L2
Position Overview:
The Software License Management (SLM) and Configuration Management Database (CMDB) Level 2 Specialist is responsible for managing and maintaining the organizations software license compliance and ensuring accurate and uptodate information within the CMDB. The role requires expertise in software asset management (SAM) license optimization and configuration data governance with a focus on operational support and process improvements.
Key Responsibilities:
Software License Management
License Compliance: Ensure the organization remains compliant with software licensing agreements terms and conditions.
Inventory Management: Track monitor and manage software licenses across the organization ensuring accurate records in the SAM tool.
Audits and Reporting: Support internal and external audits by providing accurate and timely software usage data.
License Optimization: Identify opportunities for cost savings through license optimization and reharvesting.
Renewals and Procurements: Collaborate with procurement teams to manage software renewals and acquisitions.
Configuration Management Database (CMDB) Administration
Data Accuracy and Integrity: Maintain accurate and complete records of software assets in the CMDB including dependencies and relationships.
Configuration Item (CI) Updates: Perform regular updates and audits to ensure CMDB data reflects the current state of software and hardware assets.
Integrations: Support integrations between CMDB and other IT tools (e.g. ITSM SAM monitoring tools).
Governance and Standards: Enforce adherence to CMDB data governance policies and configuration management standards.
Operational Support
Incident and Request Handling: Provide Level 2 support for software license and CMDBrelated incidents and requests.
Problem Resolution: Investigate and resolve issues related to license compliance and CMDB inaccuracies.
Documentation: Develop and maintain documentation for processes standards and workflows related to SLM and CMDB.
Collaboration and Stakeholder Engagement
Work with IT procurement and vendor management teams to ensure alignment on software usage and license compliance.
Coordinate with IT operations and change management teams to keep the CMDB updated during deployments and changes.
Provide training and guidance to teams on software license and CMDB processes.
Skills and Qualifications:
Technical Skills
Indepth knowledge of software license management processes tools and frameworks (e.g. Flexera Snow ServiceNow SAM).
Handson experience with CMDB platforms (e.g. ServiceNow CMDB) and understanding of ITIL configuration management practices.
Familiarity with software licensing models (perpetual subscription userbased etc.) for major vendors (Microsoft Adobe Oracle etc.).
Proficiency in data analysis and reporting tools (e.g. Excel Power BI).
Soft Skills
Strong analytical and problemsolving skills.
Excellent communication and stakeholder management abilities.
Attention to detail and commitment to data accuracy.
Experience
24 years of experience in Software Asset Management CMDB administration or a related role.
ITIL certification (preferably ITIL v4) is a plus.
Experience working with ITSM platforms such as ServiceNow or Remedy.
Skills:
- Asset Management (T1)
- Communications Management
- English
- License Management
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Employment Type
Full-Time
