Principal Analyst, Business Process Improvement
Principal Analyst, Business Process Improvement
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Job Description
At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. Thats why we need smart committed people to join us. Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions If so lets start the conversation.
For over 70 years Iron Mountain Incorporated (NYSE: IRM) has been your strategic partner to care for your information and assets. A global leader in storage and information management services and trusted by more than 225000 organizations around the world including 95% of the Fortune 1000 we protect unlock and extend the value of your workwhatever it is wherever it is however its stored.
We create the framework necessary to bridge the gaps between paper digital media and physical data and extract value along its lifecycle helping to build your organizational resilience. And all this with a commitment to sustainability at our core.
Our relationship is a true partnership where you trust us not only to preserve institutional knowledge and enhance efficiency security and access but to make your work mean more. Because in that work is the power to not only accelerate your business but elevate it.
Role Overview
We are obsessed about driving meaningful change and are seeking an experienced Black Belt in Enterprise Business Process Improvement to join our Enterprise Excellence team. This role is essential to our Global Business Services (GBS) platform focusing on endtoend process transformation across Iron Mountains global operations. This leader will drive initiatives that enhance efficiency improve customer experience streamline operations and deliver measurable results.
As a key member of the Enterprise Excellence team you will lead a portfolio of improvement projects using Lean Six Sigma DMAIC Agile and structured problemsolving methodologies. Your efforts will optimize critical processes establish best practices and leverage automation aligning with the strategic priorities of Iron Mountain.
KEY RESPONSIBILITIES
Strategic Process Transformation & Standardization
Identify standardize and automate highimpact processes across GBS ensuring alignment with enterprise goals and customer experience standards. Leverage best practices to create a cohesive unified approach to operational excellence.
Portfolio Management & Prioritization
Develop a portfolio of improvement projects that drive tangible cost savings process efficiencies and customer satisfaction. Establish clear criteria for prioritizing initiatives based on business value securing stakeholder buyin for seamless execution.
Operational Excellence Using Lean and Six Sigma
Apply Lean Six Sigma Agile and other methodologies to streamline endtoend processes. Conduct root cause analysis and deploy process control techniques to improve operational efficiency quality and compliance across global teams.
CrossFunctional Collaboration & Engagement
Collaborate closely with Global Process Owners to drive enhancements across critical GBS functions aligning process improvements with broader business goals. Facilitate crossfunctional workshops to foster collaboration and implement impactful changes.
Coaching & Change Management
Train and coach teams on continuous improvement principles embedding a culture of operational excellence. Support change management efforts by establishing a framework for sustainable adoption and scaling best practices across the organization.
Performance Tracking & Reporting
Establish and monitor key performance indicators (KPIs) for each project to track progress and measure results. Develop visual management tools and dashboards to provide transparent realtime insights into process health and project impact ensuring alignment with GBS leadership goals.
Functional Knowledge Skills and Compete
Understands technology as a process enabler
Handson meticulous and capable of seeing the big picture.
Very skilled and able to breakdown problems and sophisticated situations into actions that drive progress.
Strong ability to map processes for as is and to be
Strong problemsolving and analytical skills; datadriven and Strong business acumen
Known for and is an agent for change.
Strong communication training and facilitation skills. Capable of influencing others.
An independent worker capable of operating in a fastpaced constantly evolving environment.
Shown results with Lean / Kaizen / continuous improvement.
Consistent track record of leading multifunctional teams
Travel up to 25% primarily domestic
Understands agile as a delivery method and ways of working
Ability to engage and influence stakeholders at all levels
Ability to multitask in a fastpaced environment balancing competing priorities yet appropriately assertive in accomplishing the task at hand
Possess learning agility the ability to quickly grasp new concepts and emerging technology proactively seeks out learning and continuously expands expertise
Solid coaching and mentoring competency
CANDIDATE EDUCATION REQUIREMENTS
7 black belt experience including industry six sigma certification from an accredited institution.
Bachelors degree required preferably in Engineering; Six Sigma Black Belt or Master Black Belt certification is required. Advanced degree such as an MBA is a plus. Finance/Economics
English language proficiency written verbal.
BACKGROUND/EXPERIENCE
10 years of experience leading largescale Six Sigma and Lean initiatives within global crossfunctional environments.
Proven success in process mapping standardization and performance monitoring particularly in highimpact business functions.
Strong experience in data analytics KPI benchmarking and statistical modeling to support factbased decisionmaking and insights
Core Competencies:
Methodologies: Mastery of Lean Six Sigma DMAIC and Agile methodologies; expertise in statistical process control and structured problemsolving.
Project Management: Demonstrated capability in managing complex multiphase projects across departments with a track record of measurable outcomes.
Analytical Skills: Ability to translate data insights into strategic process improvements; skilled in creating visual management tools to communicate KPIs and process performance.
Communication: Excellent verbal and written communication skills adept at conveying complex information to diverse audiences including senior leadership.
Collaborative Leadership: Strong crossfunctional skills with the ability to drive engagement and align teams around shared goals in an international setting
Industry Knowledge:
Experience in Finance or IT industries is advantageous bringing an understanding of specific regulatory compliance and operational requirements in these sectors.
Required Experience:
Staff IC
Employment Type
Full-Time
