Supervisor - CBO Revenue Cycle - Full Time - Days

HB Revenue Cycle Supervisor Billing has oversight and responsibility for designated billing areas and/or teams. This position collaborates with the HB Revenue Cycle Manager Billing to drive priority initiatives and in monitoring the performance and effectiveness of the areas under their responsibility. This position is responsible for identifying and mitigating complex barriers and payment delays.

1. Keep ProMedicas mission To improve your health and wellbeing as the foundation of employment.
2. Demonstrate personally and foster a work environment that includes ProMedica Values; Compassion Innovation Teamwork and Excellence.
3. Provide oversight of all operations within the leaders span of control.

4. Assign work to staff based on workplans established by manager. Monitor for completion in appropriate timeframes.
5. Manage staffing resources and purchases to budget; provide insight for variances.
6. Ensure compliance with all regulatory and contractual requirements related to the leaders span of control.
7. Develop and maintain a strong team through training and assessing performance of staff. Responsible for interviewing and selecting potential candidates.
8. Monitor vendor performance manage issues within scope and provide feedback to Manager.
9. Assist in identifying opportunities for improvement based on subject matter expertise and/or team feedback.
10. Strive for continuous improvement by focusing on employee engagement customer relations quality standards and accountability and performance standards and accountability.
11. Collaborate with other department leaders to execute on department initiatives.
12. Ensure consistent application of policies and procedures related to the leaders span of control.
13. Develop monitor and record staff individual KPIs using consistent criteria among staff members. Provide monthly feedback to staff and management regarding staff performance as it relates to KPIs and functional goals. Work with staff as necessary on improvements and ensure staff performance of duties related to action plans.
14. Collect report and review data related to department KPIs and functional goals. Provide insight for variances to KPIs and functional goals.
15. Maintains and develops communication channels with staff through department meetings email and oneonone mentoring either inperson or virtual.
16. Provide feedback to the manager on issues impeding timeliness or quality of process and offer recommendations for improvement including automation opportunities.
17. Support the work environment by empowering staff to solve problems and address issues.
18. Perform annual performance reviews for direct reports and execute discipline when applicable.
19. Maintain working knowledge of patient accounting system and functionality as it relates to leaders span of control.
20. Maintain up to date understanding of payers billing reimbursement and medical policies and ensure compliance as it relates to leaders span of control.
21. Prepare and lead discussion for team related agenda items on payor Joint Operating Committee (JOC) calls.
22. Complete assigned special projects in a timely and efficient manner.
23. Attend and assist in leading all mandatory team and departmental meetings both onsite and virtual.
24. Complete all assigned continuing education courses. i.e. HBI Healthstream.
a. Maintain current knowledge of Microsoft Office Application Suite. Selfassign training courses as needed. Including but not limited to Microsoft Outlook Microsoft Word Microsoft Excel Microsoft Teams and Microsoft OneNote.
25. Accept all other duties as assigned.

Education: Preferred: Associate Degree in Finance Accounting Healthcare Administration; OR comparable work experience.
Years of Experience: Minimum 3 years in Patient Accounting/Business Office experience 2 years of leadership experience.
Skills: Must demonstrate the ability to accurately and independently solve problems by taking a basic skills test and scoring a minimum of 80%.

ADDITIONAL EXPERIENCE
Must demonstrate creative problemsolving skills.
Must demonstrate excellent communication and interpersonal skills.
Must demonstrate excellent computer skills with Microsoft Office 365 Experience.
Must be able to move about office and between workstations while onsite.
Must interact virtually with team clients and/or patients.
Must demonstrate commitment to exceptional customer service.
Must demonstrate strong time management and organizational skills and the ability to multitask.
Must demonstrate strong analytical skills.
Must be a team player and be supportive of our department and ProMedica mission and values.
Must be able to work independently demonstrate the ability to manage and prioritize large volumes of work quickly learn and retain information.

WORKING CONDITIONS
Physical Demands: Basic office environment

We offer a competitive benefits package with coverage effective day one of employment which includes medical dental vision company paid life insurance paid time off a 401k retirement plan an employee assistance program and other voluntary coverage options and employee discounts.

Salary Range: $32240$85280

The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.

ProMedica is a missionbased notforprofit integrated healthcare organizational headquartered in Toledo Ohio. For more information please visit applicants will receive consideration for employment without regard to race color national origin ancestry religion sex/gender (including pregnancy) sexual orientation gender identity or gender expression age physical or mental disability military or protected veteran status citizenship familial or marital status genetics or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica please contact

Equal Opportunity Employer/DrugFree Workplace