Customer Service Representative - Institute of Applied Technology
Customer Service Representative - Institute of Applied Technology
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Job Description
Customer Service Representative
Institute of Applied Technology Meadowbank or Kingswood (Nepean) Campus
Temporary Fulltime up to June 2026
Package valued at $74816 includes salary ($66212 $73085) plus superannuation and leave loading
At TAFE NSW we are dedicated to lifechanging impact.
Lifechanging impact starts with an incredible team that sees their career as an opportunity to transform someones world. Whether thats inspiring students supporting each other or helping our communities and industries flourish.
We invest in our people
At TAFE NSW you will discover a diverse dynamic and collaborative environment where you can innovate create value and do meaningful work.
We provide you with tools and ongoing training and professional development health and wellbeing programs and a 35hour working week with flexible working options.
About the role
You will be required to operate on a rotating roster on weekdays (work hours 12pm 8pm) as well as some occasional times outside of standard business hours on Saturdays (approx. 1 per month).There may be flexibility to work from home one day a week as agreed.
About You
We are seeking a dedicated and dynamic individual with a proven ability to provide exceptional customer service and articulate presentations to students. You will demonstrate strong presentation skills attention to detail and a passion for supporting learning both over the phone and in the virtual classroom. Your enthusiasm for engaging with people in online classes to support students remotely is essential. You are approachable confident and proactive in contacting students who are typically more mature learners. You are flexible in your approach leveraging your previous experience in a highvolume service sector or customer support role.
Youre able to demonstrate proficiency in technology including MS Office and have excellent verbal and written communication skills.
To find out more about the role click to view the Position Description.
Our commitment to Diversity Equality and Inclusion
We are committed to creating a culturally safe and accessible workplace where dignity trust respect and the promotion of diversity and inclusion are valuedso you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process please contact our Talent Acquisition Advisor listed below.
A career of lifechanging impact awaits you. Apply now!
Applications open at 11.55pm AEST Wednesday 21st May 2025
To apply for this role click on apply now and provide:
Your current resume
Response to one targeted question when prompted in the application form (max 300 words)
Targeted Question
Describe a recent customer service situation you handled. How would you rate the service you provided Suggest one way you could have improved the service and explain why.
For helpful insights into preparing your application TAFE NSWs recruitment process and getting interview ready read through our Application Process and the interactive Capability Application Tool.
This is a childrelated position. A Working with Children Check is a prerequisite for anyone in childrelated work. It involves a national criminal history check and review of findings of workplace misconduct.
To be eligible for positions at TAFE NSW you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.
An eligibility list valid for 18 months may be created for this position and position(s) of the same classification that subsequently becomes vacant may be filled via this recruitment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
