Computer Systems Support Specialist (Senior Information Technology Aide)
Computer Systems Support Specialist (Senior Information Technology Aide)
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$ 59428 - 80083
1 Vacancy
Job Description
Position/Program Information
WHEN TO APPLY
We will be accepting online applications on Friday May 9 2025 at 8:00 AM (PT) until 5:00 PM (PT).All applications must be received before 5:00 PM (PT) on Friday May 9 2025 to be accepted.EXAM NUMBERR2585IR
TYPE OF RECRUITMENT
Open Competitive Job Opportunity
Why work for us
With more than 10 million residents Los Angeles County is the most populous county in the nation! We are the largest employer in Southern California with over 116000 employees in more than 38 Departments providing vital public services as diverse as law enforcement property assessment public health protection water conservation cultural activities and many more.
We are dedicated professionals committed to preserving the dignity and integrity of the workplace as well as protecting the rights of each employee. The County has over 2300 different job descriptions offering a lifetime of opportunities and careers! We offer one of the strongest publicsector benefits packages in the country. Join us and discover a rich selection of health care options robust retirement plans and the flexibility to work relax and rejuvenate as you reach your fullest personal and professional potential.
Please visit us here to learn more about our benefits: are searching for a team member who is:- Highly motivated and enjoys assisting dedicated engineers pushing forward Information Technology in the public sector for the purpose of improving the services we deliver to our residents.
- Diligent in performing information systems tasks needed to keep our services and organization running and willing and able to provide solutions to common user or system related issues.
Essential Job Functions
Work in conjunction with professional IT engineers to ensure that our organizations efforts for community improvement continues uninterrupted by:
- Providing support to systems customers and/or departmental stafffor a variety of ITrelated issues including the identifying tracking documenting researching and resolving of basic problem calls.
- Serving as a liaison between field staff and centralized IT staffby addressing inquiries providing instructions and furnishing written materials forms and policies and procedures related to departmental and County IT systems.
- Responding to reported desktop related connectivity problems such as issuing or resetting customer passwords.
- Supporting IT professionals by performing routine systems testing including validating user manuals procedures and other instructional materials.
- Assisting in documenting Help Desk callsthat require higher level research and investigation.
- Extracting and summarizing report data; compiling statistics analyzing data and preparing reports for management.
- Coordinating IT training schedulingfor departmental staff as needed.
- Assisting in IT technical trainingof departmental users as needed.
- Acting as lead to Information Technology Aidesand other clerical personnel as needed.
- Assisting in the installation configuration maintenance and troubleshooting of IT devices including personal computers video display terminals printers cabling and other hardware as needed.
Requirements
Requirements to Qualify
One (1) year of experience within the last five (5) years providing assistance to professional information technology staff AND providing routine customer information systems related tasks in a centralized IT organization.*
*A unit or department that provides comprehensive IT services such as analysis design acquisition development implementation maintenance and/or support of information systems under the direction of the organizations Chief IT official.
Acceptable Los Angeles County classes include but may not be limited to: Veteran Intern Information Technology Support; Computer System Operator; Computer Operator Specialist; orComputer Systems Scheduler II.
Endorsement of county qualifications
If you performed work that differs from the duties described in your class specification and you believe qualifies you for this opportunity please describe the outofclass duties in detail in the Work Experience and Supplemental Questions sections of their application. We also encourage you to submit any supporting documentation such as out of class/additional responsibility bonuses verification of experience documents and performance evaluations in order to assist our review of your qualifications.
License
A valid California Class C Driver License or the ability to use an alternative method of transportation when needed to carry out jobrelated essential functions.
Physical class
2 Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending stooping or squatting. Considerable ambulation may be involved.Additional Information
- Once we have identified that you meet the requirements an invitation regarding the following assessment processes will be sent.EXAMINATION CONTENT:
This examination will consists of two(2) parts:
Part I Multiple choice and/or simulation assessmentsweighted 80% covering:- General Problem Solving Skills
- Service Orientation
- Issue Resolution
- Attentiveness
- Navigation
- Accurate Typing
- Achievement
- Learning Potential
Part II Multiple choice and/or simulation assessmentsweighted 20% covering:- Knowledge of Information Technology Service Desk Skills (Troubleshooting StartUp Problems Optimization Network etc.)
Multiple choice and simulation assessments are not reviewable by candidates per Civil Service Rule 7.19.
Transfer of scores
If you recently took identical components for other exams the test responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams and your responses could be transferred to that exam.
Test preparation
We provide study guides and other test preparation resources to help candidates prepare for employment tests. While the guides may help in preparing for the test we recommend reviewing all related materials that seem necessary.- Online practice tests are available at information can be found on our website at The section dedicated to test preparation is Employment Test Assistance.
Candidates who passed the assessment are placed on a list in the order of their score group for a period of six (6) months. We will use this list to fill vacancies as they occur.
Veterans Credit
If you served in the military and were honorably discharged you may qualify for Veterans Credit. We will need a copy of your form DD214 to review so please include that with your application or email it to as early as possible for prompt and smooth processing.
APPLICATION AND FILING INFORMATION
We only accept applications filed online and receivedBEFORE5:00 p.m. PT on the last day of filing. Applications submitted by U.S. mail fax or in person are not accepted. Apply online by clicking on the Apply green button at the top right of this posting. This website can also be used to get application status updates.
New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.
Please fill out the application completely. Provide relevant job experience including employers name and address job title beginning and ending dates number of hours worked per week and description of work performed.
We may verify information included in the application at any point during the examination and hiring process including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.
We will send notifications to the email address provided on the application so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails it is possible to view notices by logging into and checking the profile inbox. It is every applicants responsibility to take steps to view correspondence and we will not consider claims of missing notices to be a valid reason for rescheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.Federal law requires that all employed persons have a Social Security Number so include yours when applying.
For those who not have access to a computer or the internet we provide access to complete an application at public libraries throughout the county.
All applicants must file their application online using their own user ID and password. Using a family members or friends login information may erase a candidates original application record.
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Antiracism Diversity and Inclusion efforts to address the inequalities and disparities among race. We support the ARDI Strategic Plan and its goals by improving equality inclusion and diversity in recruitment selection and employment practices.
Testing accommodation
If you require an accommodation to fairly compete in any part of the assessment process you will be given the opportunity to make a request when completing your application. Please note you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.
Teletype Phone: (800)Alternate: (800)
California Relay Services Phone: (800)
Contact Name: Kelly Ty
Contact Phone: (213)
Contact Email:
Exam number:R2585IR
COUNTY OF LOS ANGELES
Employment Information
Any language contained in the job posting supersedes any language contained below.
This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.
Equal Employment Opportunity/NonDiscrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to nondiscrimination in the County workforce regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information please visit: Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations please visit: Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job and will also consider potential mitigating factors which may include but is not limited to evidence and extent of rehabilitation recency of the offense(s) and age at the time of the offense(s). If asked to provide information about conviction history any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.
Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles please visit our interactive Career PathFinder application at .Revised January 2025
Required Experience:
Senior IC
Employment Type
Full-Time
