Manager, Salesforce Development
Manager, Salesforce Development
Posted on :
10-05-2025
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1 Vacancy
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Job Description
We are seeking an experienced Salesforce Administrator Manager to lead our dynamic Sales Operations team in managing and optimizing our enterprise Salesforce instance. This role will oversee critical data architecture system integration and operational efficiency initiatives while supporting our Santos GTM organization. This is a highvisibility position that will drive strategic improvements across our Salesforce platform while managing a team of administrators and Developers.
Key job responsibilities
Lead the modernization of our sales technology stack including the evaluation implementation and optimization of both proprietary and thirdparty tools like Salesforce and RingLead
Drive the integration of GenAI capabilities across our tool ecosystem to enhance productivity and automate routine tasks
Oversee the development of selfservice solutions that can automate 80% of standard requests and reduce manual dependencies
Direct the implementation of conversational intelligence platforms and automated workflow systems to increase rep and AM productivity
Manage data infrastructure improvements and CRM modernization initiatives to support ambitious growth targets
Lead crossfunctional projects to streamline operations between GTM teams focusing on automated lead management pipeline optimization and reporting capabilities
Develop and execute strategies to reduce manual interventions while maintaining data governance and system integrity
Oversee the integration of various tools and platforms ensuring seamless data flow and optimal user experience
A day in the life
Operations & System Management
Monitor system health and performance across the sales tech stack
Review and prioritize incoming support tickets and system enhancement requests
Oversee daily data synchronization between platforms (Salesforce Pardot etc.)
Check automated pipeline and lead management processes for any issues
Monitor system adoption metrics and usage patterns
Team Leadership & Stakeholder Management
Lead daily standup meetings with technical teams
Review progress on ongoing automation and integration projects
Coordinate with offshore teams on development and maintenance tasks
Engage with GTM stakeholders to address urgent needs and gather feedback
Maintain regular communication with vendor partners
About the team
Amazons Buy with Prime (BwP) and MultiChannel Fulfillment (MCF) division is revolutionizing ecommerce solutions. BwP extends Prime benefits to merchant websites enhancing the customer experience while MCF leverages Amazons vast network for efficient multichannel product delivery. At the heart of our operation the Sales Operations team is spearheading system modernization efforts. This includes updating CRM infrastructure automating workflows integrating innovative technology and implementing datadriven decisionmaking processes. Our focus is on developing scalable systems that will expand our services and seamlessly incorporate AI tools. Were actively seeking innovative professionals who thrive in dynamic environments excel at solving complex challenges and collaborate effectively across teams. By joining our division youll be at the forefront of transforming online retail driving technological innovation and shaping the future of ecommerce.
Bachelors Degree in Computer Science or related field
5 years of experience managing sales technology stacks and automation initiatives
3 years of experience leading technical teams and vendor relationships
Proven track record of implementing and managing both proprietary and thirdparty sales tools
Strong understanding of CRM platforms particularly Salesforce administration and customization
Experience with sales automation tools and workflow optimization
Demonstrated success in leading digital transformation initiatives
Strong project management and stakeholder management skills
MBA or MS in Computer Science/related field
Salesforce certification with AI/ML implementation experience in sales ops
Sales/Revenue operations background with proven track record of productivity improvements
Expert in marketing automation and sales intelligence platforms
Strong data analytics and visualization capabilities
Deep knowledge of gotomarket strategies and methodologies
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $149700/year in our lowest geographic market up to $258800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
Lead the modernization of our sales technology stack including the evaluation implementation and optimization of both proprietary and thirdparty tools like Salesforce and RingLead
Drive the integration of GenAI capabilities across our tool ecosystem to enhance productivity and automate routine tasks
Oversee the development of selfservice solutions that can automate 80% of standard requests and reduce manual dependencies
Direct the implementation of conversational intelligence platforms and automated workflow systems to increase rep and AM productivity
Manage data infrastructure improvements and CRM modernization initiatives to support ambitious growth targets
Lead crossfunctional projects to streamline operations between GTM teams focusing on automated lead management pipeline optimization and reporting capabilities
Develop and execute strategies to reduce manual interventions while maintaining data governance and system integrity
Oversee the integration of various tools and platforms ensuring seamless data flow and optimal user experience
A day in the life
Operations & System Management
Monitor system health and performance across the sales tech stack
Review and prioritize incoming support tickets and system enhancement requests
Oversee daily data synchronization between platforms (Salesforce Pardot etc.)
Check automated pipeline and lead management processes for any issues
Monitor system adoption metrics and usage patterns
Team Leadership & Stakeholder Management
Lead daily standup meetings with technical teams
Review progress on ongoing automation and integration projects
Coordinate with offshore teams on development and maintenance tasks
Engage with GTM stakeholders to address urgent needs and gather feedback
Maintain regular communication with vendor partners
About the team
Amazons Buy with Prime (BwP) and MultiChannel Fulfillment (MCF) division is revolutionizing ecommerce solutions. BwP extends Prime benefits to merchant websites enhancing the customer experience while MCF leverages Amazons vast network for efficient multichannel product delivery. At the heart of our operation the Sales Operations team is spearheading system modernization efforts. This includes updating CRM infrastructure automating workflows integrating innovative technology and implementing datadriven decisionmaking processes. Our focus is on developing scalable systems that will expand our services and seamlessly incorporate AI tools. Were actively seeking innovative professionals who thrive in dynamic environments excel at solving complex challenges and collaborate effectively across teams. By joining our division youll be at the forefront of transforming online retail driving technological innovation and shaping the future of ecommerce.
Bachelors Degree in Computer Science or related field
5 years of experience managing sales technology stacks and automation initiatives
3 years of experience leading technical teams and vendor relationships
Proven track record of implementing and managing both proprietary and thirdparty sales tools
Strong understanding of CRM platforms particularly Salesforce administration and customization
Experience with sales automation tools and workflow optimization
Demonstrated success in leading digital transformation initiatives
Strong project management and stakeholder management skills
MBA or MS in Computer Science/related field
Salesforce certification with AI/ML implementation experience in sales ops
Sales/Revenue operations background with proven track record of productivity improvements
Expert in marketing automation and sales intelligence platforms
Strong data analytics and visualization capabilities
Deep knowledge of gotomarket strategies and methodologies
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $149700/year in our lowest geographic market up to $258800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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