Purchasing Support Associate

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory equip their workforce or secure their data we make it happen. All it takes is finding the right combination of tech hardware software cloud solutions and support services. Thats what we do. Were the IT Departments IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds experiences and perspectives. Its what makes Connection uniquewhat drives us to innovate and create technology solutions that stand apart from the crowd. Wed love for you to be a part of that fabric to share your ideas and experiences with a team that thrives on fresh thinking creativity and helping others.

Why You Should Join Us

Youll find supportive teammates and a rewarding career at Connectionplus great benefits. We take pride in supporting employees with a total rewards package that provides financial emotional and physical resources for you and your family. Our compensation 401k plans medical insurance and other benefits are progressive and competitive. We value the importance of our employees emotional wellbeing. To support employees we provide free therapy visits mental health coaching and tools and meditation also enjoy a generous paid time off package that includes not only vacation and sick time but also Wellness and Volunteer Time Off days.

The Purchasing Support Associate works under immediate supervision of the Supervisor Purchasing Support from detailed verbal and written instructions. The Purchasing Support Associate provides entry level support to Sales and the Purchasing Teams by facilitating requests via both electronic cases and telephonebased inquires. In this capacity the Associate provides Sales with the first line of support regarding a specific array of Supply Chain issues. The Associate receives training as available to increase knowledge and productivity.

JOB DUTIES:

Assists with first level responses to both telephone and electronic requests sent to the Purchasing Support Contact Center related to the following case topics and responsibilities per knowledge level:
Provides price and availability on new or existing product license or service offerings
Researches and provides information on orders containing items with overdue ETAs
Facilitates Request to Stock inquiries for customer roll outs or in stock web offerings
Facilitates SKU Cancellation Request

Requests and provides information on rejected POs and discontinued SKUs

Provides general order entry and fulfillment support to Sales Account Managers (AMs) as needed
Receives individual and group training as available to increase knowledge and productivity.
Attends and participates in formal departmental meetings and rowbased Team discussions.
Performs all other duties or special projects as assigned.

Basic computer knowledge with ability to operate keyboard for data entry.
Working knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet.
A command of JDE keying procedures as well as the use of related sales tools
Familiarity with our Vendor Partners web portals as well as our internal product availability tools
Customeroriented with ability to listen to and anticipate needs of the customer
A general understanding of business philosophies and supporting procedures
A general understanding of supplychain logic processes and the goals they support.
Negotiation skills with ability to ensure best possible agreements and service to internal and external customers
Adaptable with ability to switch tasks based on shifting priorities
Analytical with ability to draw conclusions from data systematic and rational
Detail oriented with item by item focus meticulous attention to detail with ability to proofread for accuracy
Judgment with ability to formulate opinions compare and decide with good sense
Articulate with ability to express oneself clearly and professionally in written and oral communication
Good listening skills with ability to receive information completely and understand what is being said
Good social skills with ability to build professional relationships with internal Connection departments and our external Vendor and Distribution partners
Good problem solving skills with ability to identify and prevent errors or delays

Because of the possibility for fraudulent job postings on many popular job boards please be advised that Connection will never offer a position of employment without a complete interview process and communication with a live person.