Client Solutions Knowledge Specialist - IFL
Client Solutions Knowledge Specialist - IFL
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and midmarket firms rely on SS&C for expertise scale and technology.
Job Description
Get To Know Us:
SS&C Technologies is the worlds largest independent hedge fund and private equity administrator as well as the largest mutual fund transfer agency. SS&Cs unique business model combines endtoend expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.
Why You Will Love It Here!
Flexibility: Hybrid Work Model
Your Future: Income Protection Insurance & Salary Continuance
Work/Life Balance: FlexibleTimeOff
Your Wellbeing: Private Health Insurance discount Primary & Secondary Paid Parental leave Death & TPD Insurance
Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity
Training: HandsOn TeamCustomised including SS&C University
Extra Perks: Discounts on fitness clubs travel and more!
What You Will Get To Do:
The successful candidate will ensure the efficient operation of Plum product services by acting as the Knowledge Specialist (SME) for productrelated systems and processes. This role supports internal stakeholders external vendors and partners in maintaining and delivering updates while also enabling client service teams through expert guidance. A key focus is identifying and driving improvements that align with a more clientfirst approach to operations.
Act as the key operational Knowledge Specialist supporting Plum Operations and Workplace Super Core Client First teams.
Collaborate with vendors and technology teams to deliver effective solutions for complex scenarios.
Manage stakeholder relationships by coordinating and leading meetings with both internal and external parties.
Support team capability uplift by contributing to the design and delivery of training and coaching programs.
Develop and maintain process documentation and internal knowledge resources to ensure accuracy and alignment with business and client needs.
Contribute to projects and audits including product updates regulatory changes and internal/external audit requirements.
Identify process gaps and opportunities to enhance the client experience through a Client First lens.
What You Will Bring:
Solid understanding of Superannuation fundamentals with preferred experience in Plum Operations Cashiering and New Business processes.
Proven ability to engage influence and manage relationships with a wide range of internal and external stakeholders.
Indepth knowledge of systems including SUPERB PACE and AWD.
Strong expertise in Plum Superannuation and Pension product offerings.
Skilled in designing and delivering effective training sessions and presentations.
Excellent written communication and analytical thinking skills.
Experience facilitating workshops and managing smalltomedium projects.
High attention to detail with a commitment to delivering quality outcomes.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or feebased recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
