VP, Claim Technical Director

This Vice President position is responsible for overseeing technical aspects and training within Property Claims. The successful candidate will collaborate with the technical team to ensure robust technical standards and consistency in the Property Claims discipline. This role will report directly to the Chief Technical Officer of Property Claims.

Job Description:

• Serve as a primary technical resource for Field Claim Operations and Claim Service Centers providing expertise on legal principles statutes and regulatory matters related to property claims. Collaborate with these teams to facilitate highlevel reviews and resolutions of property claim issues.
• Ensure property claims teams deliver serviceoriented claims handling by providing focused training guidance and direct involvement in file management maintaining consistency and technical excellence.
• Act as a resource for the Claim Director and General Adjuster Technical Trainer to support the development of the large loss team as needed.
• Build repeatable training which builds upon the technical proficiency of the entire property claims discipline on topics encompassing legal issues coverage service and compliance.
• Work with Chubb underwriting partners reporting on claim trends large losses emerging risks policy language refinement etc. In accordance with the CTO and Tech teamassure a claims handling approach in line with underwriting intent.
• Present to senior leaders and business partners on emerging risks coverage and claim trends.
• Coordinate and collaborate with General Counsel Coverage & Complex Team (litigation management) Compliance and Claims Actuarial on a wide variety of topics. Work with the CTO and Tech Team to develop and present any necessary training and/or claim handing guidance to staff.
• Assure consistency in CAT claim handling across all of property claims by providing event specific coverage and technical guidance in collaboration with our underwriting business partners General Counsel & Compliance.
• Collaborate with the Quality Audit Team to establish clear expectations regarding leakage coverage and claims handling processes. Analyze data from claim reviews and audit results to identify training needs and partner with property leaders and Claims Learning & Development to implement both formal and informal training programs.
• Work directly with Chubbs Governmental Affairs Team on regulatory matters impacting Chubb and the broader industry to include providing feedback on draft legislation.
• Embrace with digital technologies available through Chubb systems to enhance business outcomes and improve the property claim teams quality and effectiveness of work.

Claims Culture:

• Building Our Culture Demonstrate effort in clarifying and communicating our culture values focused on reinforcing teamwork proving value and driving execution.
• Improving Communicationestablish clear and concise communication internally and with our clients. Creating a work environment that is focused on collaboration and relationshipbuilding.
• Supporting Claims Transformation Supporting our claims transformation effort by providing specific feedback and insights participating and/or otherwise demonstrating commitment to new trainings and initiatives.

• Strong Property Insurance claims background both personal and commercial lines.
• Compliance and regulatory experience in all 50 states.
• Bachelors degree or equivalent education.
• Designations from CPCU SCLA AIC etc. are preferred.
• Demonstrated management and leadership capabilities.
• Minimum of 710 years of property claims handling experience.
• Prior management responsibilities are helpful.
• Extensive coverage/contract knowledge.
• Strong analytical and investigative skills.
• Strong abilities in coverage application litigation and contractual relationships.
• Capable of interaction and guidance to underwriting on contract language claim trend analysis etc.
• Superior verbal and written communication skills including largegroup presentation skills.