At Amazon were working to be the most customercentric company on earth. To get there we need exceptionally talented bright and driven people. If youd like to help us build the place to find and buy anything online this is your chance to make history.
We are looking for a WFM Data Analyst who can bring exceptional skills on reporting & dashboard aspects of WFM. The ideal candidate should be customerfocused innovative and proactive in optimizing delivery for Ops & WFM teams.
Primary responsibility of Data Analyst will be to ensure maintenance of dashboards for all Operational Units by working closely with WFM Ops & BI team. This includes but is not limited to daily weekly monthly performance views Business views Data analysis Insights & callouts etc. Additionally Data Analyst would also be responsible for creation or new dashboards or modifications of current dashboards as per business requirements. Secondary responsibility of Data Analysts includes supporting WFM team on wider responsibilities identify potential risks basis data/platform and to develop/maintain workflow related trackers that drive day to day sitewide production efficiency (Voluntary Time Off Absences Shifts Overtime) and driving special projects designed to maximize efficiency and increase production and quality.
Responsibilities:
Daily refresh & maintenance of Dashboards
Create update demise dashboards as per business needs
Report/Dashboard optimization
Developing/maintaining a series of workflow related trackers that drive day to day sitewide production efficiency (Voluntary Time Off Absences Shifts Overtime) updating the Worldwide Capacity Planning group with site email targets for coming weeks
Data Analysis/Insights designed to maximize efficiency and increase production and quality
Bachelors degree or equivalent
Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
Knowledge of Microsoft Excel at an advanced level including: pivot tables macros index/match vlookup VBA data links etc.
Minimum 1 year experience working with AWS / Quicksight tools
Knowledge of Python VBA Macros Selenium scripts
Experience creating complex SQL queries joining multiple datasets ETL DW concepts
Experience using Python or R for data analysis or statistical tools such as SAS
2 year experience in WFM or Analytics or BI teams
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