Account Health Support Specialist - English & Arabic, Account Health Support

Overview: strives to be Earths most customercentric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want low prices vast selection and convenience continues to grow and evolve as a worldclass ecommerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Sellers needs before they recognize they may have a problem create innovative selfhelp tools and provide solutions to help our partners better serve their customers.


Position Description: Account Health Support Specialist LOCATION Hyderabad India LANGUAGE REQUIREMENTS English & Arabic SHIFT REQUIREMENTS SunSat Amazon is seeking dedicated hardworking analytical candidates with a proven track record of performance and resultsoriented thinking to join the Account Health Support team in Hyderabad. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. All candidates will be analytical and capable of succeeding in a fastpaced team environment.


The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate distinct effect on the experience of customers of Amazon making a strong record of customer focus a high standard for the role. A Account Health Support Specialist is expected to address chronic system issues provide process improvements develop internal documentation and contribute to a team environment all while adhering to service level agreements for phone and/or email cases.


The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problemsolving and analytical skills are used to authenticate complex transactions. The Account Health Support Specialist will be required to engage in frequent written and verbal communication. They also will be required to contact business partners by phone.


Basic Qualifications:

Candidate must have B.A/M.A in Arabic from recognized university.
Strong investigation skills to find root cause of metric issues and the ability to provide viable solutions for Sellers. Awareness of how your direct actions impact the buyer experience and Amazons potential for bad debt.
Flexibility to work various shifts including working one weekend day or alternative startend times
Experience with Microsoft Office including Outlook Word and Excel Ability to compose a grammatically correct concise and accurate written and verbal response.
Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
Demonstrated ability to deal with ambiguity Excellent interpersonal skills with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers
Demonstrates effective communication composure and professional attitude Exemplary performance record particularly with regard to quality & productivity Desired skillsets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.


Preferred Qualifications: Interpersonal skills with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers. Clear crisp and proactive documentation of operational procedures required to tackle known risk related patterns. Problem solving skills. Bachelors Degree. Demonstrated ability to analyze problems logically. Selfdisciplined diligent proactive and detail oriented. Time management and organizational skills. Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses. Demonstrated analytical and problem solving skills including the ability to recognize nonobvious patterns. Demonstrated positive results oriented attitude. Team player capable of learning and sharing knowledge in global team environment. Ability to effectively manage time and individually prioritize multiple tasks of competing priority. Ability to maintain high levels of confidentiality and data security standards. Demonstrate flexibility to work overtime hours as per business requirement. Proven ability to correctly identify fraud patterns.

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