Mandarin Speaking Technical Client Service Manager
Mandarin Speaking Technical Client Service Manager
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Job Description
This is a permanent position offers German visa sponsorship and requires onsite working in the Eschborn office.
- Provide customers with product quotations and accurately enter customer orders in the operating system
- Team Management experience in the Technical customer service field
- Familiar with company products provide customers with relevant product and service information
- Collect improve and update customer information
- Analyse and summarise feedback from customers and other functional departments to optimize the customer service process
- Assist customers to solve related technical problems
- Excellent written and oral communications skills
- Maintain and improve customer satisfaction
- Cooperate with the marketing team to complete the companys sales and promotion tasks in various regions
- Provide statistics on sales customer information and customer payments for other functional departments
Requirements
Bachelors degree or above with a preference for majors in Bioengineering Biochemistry and Molecular Biology Immunology Cell Biology or related fields; Chemistry and Chemical Engineering majors are also welcome.
Team management experience required
Knowledge of recombinant proteins and antibodies is a plus.
Familiar with computer operations and proficient in office software (MSOffice).
Proficient in written and spoken English; knowledge of German is a plus.
Outgoing personality openminded selfmotivated and goaldriven.
Responsible proactive and strong serviceoriented mindset.
Good interpersonal communication skills and strong team spirit.
Benefits
This is a permanent position and offers German visa sponsorship. Paid holiday year end bonus and other employee benefits available.
Employment Type
Full Time
