JB Direct Team Member
JB Direct Team Member
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Create support and uphold a culture of collective high performance and great customer experiences within the JB Direct Sales Team by delivering high quality product and service solutions on every occasion over the Phone and via Live Chat.
Key Responsibilities
- Putting the customer at the centre of everything you do and creating Raving Fans
- Participating in all suppliers compliance and sales training modules
- Participating in the STARS coaching program to learn and demonstrate required sales behaviours
- Understand the JB HiFi 5 Steps of Selling and demonstrate in all customer interactions
- Working efficiently and multitasking where required to manage incoming call and chat volumes
- Provide a high level of customer service standards including pre during and post the sale
- Remain relevant and up to date with new products and services
- Ensure all sales activities meet compliance and legislative standards.
- Build and maintain effective working relationships with relevant internal and external stakeholders
- Assist the Management Team where required in daily operational aspects and tasks.
Qualifications :
- Retail experience in high achieving teams (preferred not mandatory)
- Demonstrated ability in required competencies
- Unerring passion for creating great customer experiences
Additional Information :
If you are interested in this exciting opportunity with us please click apply and upload your CV. All applications are strictly confidential.
JB HiFi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100% of the criteria) please dont hesitate to apply!
Remote Work :
No
Employment Type :
Casual
Employment Type
Casual
